Thread: One of those Telstra days!

Originally Posted by gromit

We are in suburbia and have been without a reliable phone/internet connection for over 5 weeks.
Some days it works some days it doesn't some days it's at dialup speed (or slower) some days it's OK.

Part of the problem is that the supplier we use has to call Telstra out for any line issues, but first they want to send a technician to confirm that it really is a line fault before Telstra are called.

So far two technicians and 4 Telstra contractors have failed to resolve the issue ! They have found spurious voltages on the line (which was apparently resolved) and the last one (clutching at straws) suggested changing the cable from the router to the connection point on the wall !

Another Telstra contractor is visiting next week so fingers crossed.

It's working OK today.


Colin

Our problems continue....
Two Telstra contractors have now failed to turn up for appointments. They are in the 'communications' industry but fail to communicate that they can't make the appointment !
In dispute with our provider over excess data usage on our phones (because they can't provide the service we are paying for), they claim "we do not pay excess data charges, you'll have to speak to billing".

Rained yesterday and the dropouts increased, must be a dodgy connection somewhere.....just need a tech clever enough to track down the problem.
Currently working but speed is all over the place.

Once resolved we will have to move to the NBN, I've noticed a couple of providers have a SIM card in the router so if you lose connection it automatically switches to wireless. Good idea but maybe it highlights that they don't think the NBN is/will be reliable !


Colin

Originally Posted by gromit

Once resolved we will have to move to the NBN, I've noticed a couple of providers have a SIM card in the router so if you lose connection it automatically switches to wireless. Good idea but maybe it highlights that they don't think the NBN is/will be reliable !


Colin

A couple of years back, I got jack of Telstra and my ASDL provider. Cancelled both, went totally mobile. Use virgin for my mobile phone and internet, tether to my computer and have never had better internet connection since.