NBN credits.

**Tins** · 11th April 2018, 08:08 PM

My sister just got her phone bill from the big one. She has about $1100 credit. There arte monthly credits of $60 going back for ages, they are labelled "Adjustment T-Broadband 50 GB in NBN".

I assume these credits are compensation for slower tham promised speeds. Can anyone confirm this?

**Homestar** · 11th April 2018, 08:15 PM

Telstra offered me a refund of the difference payed for speeds not delivered as a lump sum if I applied to go back to a different plan. Given that I am getting 90MBPS almost all the time I chose to stay in my 100 plan so not 100% sure, but thought it was a one off payment. Wondering if they have stuffed something up there?

**Tins** · 11th April 2018, 08:23 PM

Originally Posted by Homestar

Telstra offered me a refund of the difference payed for speeds not delivered as a lump sum if I applied to go back to a different plan. Given that I am getting 90MBPS almost all the time I chose to stay in my 100 plan so not 100% sure, but thought it was a one off payment. Wondering if they have stuffed something up there?

I give up, Gav. There is in fact a credit amount of $1389.678 (!?) being 23 credits of $60 and one of $9.678 going back to April 2016. I've been on the receiving end of some pretty bizarre examples of T's accounting practices, but this one, well....

**solmanic** · 12th April 2018, 09:06 AM

We've had some pretty bizarre credits from Telstra before. They may not be for NBN. We got $1000s in credit for a duplicate yellow pages listing that was back dated to the stone age. Sometimes they just pick these things up all by themselves and make the necessary "adjustments".

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