I don't know what happened here but typically in Qld a Claim and Statement of Claim are filed in the Court Registry and then served on the Defendant (typically personal service for an individual). Then the Defendant then has 28 days to file a document in the Registry (a Notice of Intention to Defend and Defence) and if a Defendant does not do so a Plaintiff can ask the Registar of the Court to enter Judgment in default of a Defence (ie no appearances - done on the papers and an Affidavit as to service is required) and that is usually granted with the Registrar setting a hearing date before a Judge or Magistrate depending on what jurisdiction you are in, to assess damages (ie that is where the Plaintiff proves what if any damage it has sustained and the Judge assesses the amount).
Cheers
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