I couldn't agree more Mr Matt Comyn
	
	
		Matt Comyn said it better than I can. Only thing is he said it was past. The rude is right now still
The sods still have my bloody money and have for two days and counting:rulez::rulez::rulez:
"Arrogant, insular, ignorant: Commonwealth Bank chief reflects on bank’s past failings
" link to news paper 
It might be paywalled!
Very glad he does know. Doubt with rotten systems which have significant difference in cost and time they will change much. With some staff trying to help and others blocking reasonable request I doubt very much the staff are happy. 
Noticed a Big Be respectful sign in the bank a few days ago. I was. i didn't scream at the day light robbery. I just left in disgust at the pathetic responses to the multiple failures they caused.
I do not own any bank shares very very happily. I could not stomach that at all [biggrin]