Thread: Bloody Telstra

Originally Posted by travelrover

In frustration I too wrote to Andy Penn and I received a response in 63 mins committing his team to contact me to resolve my telco issues.

Let’s see how we go from here!

We will see who gets fixed up 1st.

Originally Posted by 1950landy

We will see who gets fixed up 1st.

well today my ADSL2+ is running at a lightening 2.73Mbps and there is no mobile coverage for the second day in a row so pretty much anything would be an improvement! It does make finding a job or getting onto CentreLink even more of a challenge!

I also copied my local MP as someone here suggested and they responded overnight offering to assistance. So let's see how Telstra respond.

Cheers - Simon

I had a call back from Telstra CEO office today & this how it went down . He has been in contact with the NBN they are so undated with calls they hhve handed it back to Telstra to fix it. The guy did a few checks from there end then asked me to switch off all my WiFi that is connected to the modem , than I had do a speed check in each room were we have devices that connect to the WiFi . the result was we had good speed next to the modem but else were in the house the WiFi is rat sxxt. I now have to get my electrician in to run a cable through the ceiling from the modem to each room were we have devices that connect to the WiFi, at my expense. After I do this if it dose not fix it I am to ring him back & they will investigate more.
I think I will 1st buy a cable from the computer shop to run from the modem to the desk top & see if that improves things before getting the electrician in at great expense.

At the end of the day the 1st Tech who came did nothing the 2nd who was a premium tech who i asked to check the WiFi only checked it next to the modem & not on any other room as he should have. The call centres who no nothing & only want to fob you off .

The guy i spoke to today told me his NBN was also rat sxxt but it is what the Gov forced on us.

So it is off to the computer shop to buy a long cable. All this could have been averted if Telstra had done what I asked in the 1st place when arranged to have the NBN connected , I told them I would pay extra to have it fully installed & the guy was not to leave until every thing was working as it should . Instead I had to connect the gear the guy did what he had to get it to work & said it will all work in a hour or two after after you program on all your devices .

Now just hang on a bit before you fly off into the wild blue yonder 1950L..

I had a similar if not the same problem after NBN did the install. I could not get a signal of any type in this room but was wonderful next to the Modem where I didn't need it. (WOW) I looked at Boosters & other bits & pieces but still no dice.


What to do? what to do?

Rang my ISP & a nice bloke in Seth Effrica talked me through it to find some settings in my computer that needed to be altered.


For the life of me I cannot recall it now but as soon as I finally ticked a box at the end of our discussion it was great, well maybe not great but quite acceptable seeing how we have a problem with reception generally.
Moving the Modem inside makes it now work better in other rooms than it ever has.


Just a thought. Ask your ISP for their advice.

Yep - doesn't sound right - my house is multi story and have no wifi issues - sounds like you modem has poor transmission power.

Depending on your situation, poor wifi can also reflect how strong your neighbour's wifi is - and if this is the case, changing the default channel your wifi uses can make a substantial difference. How easy this is to do, or even whether it is possible, depends on the modem/router/access point. I am not an expert on this - I have no neighbours in wifi range, so have never had to deal with this!

Yes, can confirm that when our NBN was installed in Brisbane the tech looked at what channel/frequency the neighbours were on and changed ours from the default to another not used by the neighbours. I don't recall how he did it.

Originally Posted by 101RRS

Yep - doesn't sound right - my house is multi story and have no wifi issues - sounds like you modem has poor transmission power.

We are on our 3rd modem since December . In 2014 when we tried to go to cable internet we had up to 10 modems over 6 months. They cranked our speed up to premium a month ago free of charge it did improve things were we could watch Netflix without it doing a catch up every 20 minutes but we were still having issues with the desk top & other devices in other parts of the house. I will give the temporary cable a try & see how it goes. As I told the guy from Telstra we have security cameras that send the images by WiFi from out side the house & from the garage that is remote from the house with out any problems so the WiFi for the internet must be very crap that it can't send it internally .