Bloody Telstra

**4bee** · 15th April 2021, 04:07 PM

Originally Posted by JDNSW

We have some progress on the phone line - now getting a very faint high pitched hum instead of dead silence. Which does suggest that they are actually doing something!

It is when you get their SMSs that you worry. "It'll be on again at 1800". You know full well that is crap from past experiences.

1800 comes & goes, so you go to bed & when you awaken again it might be or not. You wonder what the hell is going on & no-one lets you know or SMSs you.

3 days later it might or might not be.

When it eventually comes back you look heavenwards while on your knees & muttering a prayer of some sort.
That depends on your religion of course.

But they never seem to want to tell you what or where the fault was for future reference., Of course, that is why they have a Database.

**4bee** · 15th April 2021, 06:54 PM

Originally Posted by RANDLOVER

This thread seems to have revealed some appalling service by Telstra, I think they should contact the companies registrar, ABN lot, and Aus stock exchange and officially change their name to "Bloody Telstra" if not something worse!

Not sure that would be a good idea Rand. People would get the impression that they are a bunch of incompetent misfits who don't give a flying **** for the people that pay their salaries.

That would hardly be fair on Telstra now would it?.

**ramblingboy42** · 16th April 2021, 02:09 PM

seems like all those who have a bitch with Telstra are on this forum.

I have never had a problem with Telstra or it's predecessors and I don't know anyone personally who has.

**4bee** · 16th April 2021, 02:33 PM

Originally Posted by ramblingboy42

seems like all those who have a bitch with Telstra are on this forum.

I have never had a problem with Telstra or it's predecessors and I don't know anyone personally who has.

QUICK SOMEONE, grab him & put RB into a glass case for the National Museum. Marked ".Endangered Species".

**JDNSW** · 16th April 2021, 05:10 PM

Latest from them via SMS is that they are sending someone out on Monday. Since they told me two days ago that multiple customers are affected, and I know for certain that there is nobody else on the 9km cable from here to the exchange, I can only conclude that as an organisation, they either have no idea what they are doing or the people who are talking to me have no idea what they are doing.

Mind you these are changing regularly, and each time I have to provide the same information again! Which they then cheerfully ignore!

**JDNSW** · 16th April 2021, 07:26 PM

After nearly three days and following six hours to and fro messaging with a consultant on line, I have finally got a fault reference number, and a clear statement that multiple services are affected:-

"Well, I see here that there`s a network outage affecting multiple customers on, Dubbo. The outage team is currently working on this issue. They have provided an estimated date and time of this outage restoration as anytime from now, till on or before, 22/4/21 by 19:00 pm."

And their outages page still says :-
"There are no confirmed interruptions in your area"

**4bee** · 16th April 2021, 08:15 PM

Originally Posted by JDNSW

After nearly three days and following six hours to and fro messaging with a consultant on line, I have finally got a fault reference number, and a clear statement that multiple services are affected:-

"Well, I see here that there`s a network outage affecting multiple customers on, Dubbo. The outage team is currently working on this issue. They have provided an estimated date and time of this outage restoration as anytime from now, till on or before, 22/4/21 by 19:00 pm."

And their outages page still says :-
"There are no confirmed interruptions in your area"

There are no confirmed interruptions in your area"

& yet they gave you a reference#

**JDNSW** · 17th April 2021, 06:06 AM

Yes. But it took nearly three days! (And as an update, still no dial tone this morning)

I suspect that part of the issue is that the phone services round here are real copper lines going back to an exchange built in the 1970s - and they have laid off/retired nearly everyone who knows anything about these. The fact that it is an area outage almost certainly suggests an exchange fault, and they may be scouring museums for spares.

Certainly thier help desk people seem to have no idea what they are doing - keep asking me what errors are showing on the modem - my modem has no involvement with my phone service. The phone service is connected to copper wires that go 9km to the exchange, the modem is connected to the satellite NTD.

**1950landy** · 17th April 2021, 07:47 AM

Originally Posted by JDNSW

Yes. But it took nearly three days! (And as an update, still no dial tone this morning)

I suspect that part of the issue is that the phone services round here are real copper lines going back to an exchange built in the 1970s - and they have laid off/retired nearly everyone who knows anything about these. The fact that it is an area outage almost certainly suggests an exchange fault, and they may be scouring museums for spares.

Certainly thier help desk people seem to have no idea what they are doing - keep asking me what errors are showing on the modem - my modem has no involvement with my phone service. The phone service is connected to copper wires that go 9km to the exchange, the modem is connected to the satellite NTD.

Once it gets to 6months you will be eligible for compensation from Telstra but they will only take a little off your account each month until it is fully paid.

**4bee** · 17th April 2021, 08:00 AM

Originally Posted by JDNSW

Yes. But it took nearly three days! (And as an update, still no dial tone this morning)

I suspect that part of the issue is that the phone services round here are real copper lines going back to an exchange built in the 1970s - and they have laid off/retired nearly everyone who knows anything about these. The fact that it is an area outage almost certainly suggests an exchange fault, and they may be scouring museums for spares.

Certainly thier help desk people seem to have no idea what they are doing - keep asking me what errors are showing on the modem - my modem has no involvement with my phone service. The phone service is connected to copper wires that go 9km to the exchange, the modem is connected to the satellite NTD.

Seems there is something to be said for Wireless BB which includes the ISP phone service but if the Xchange is SNAFU you are still in the same boat.

We had a Sub continent bloke here after a 3 week wait & many mobile calls to find out progress. He couldn't even string a new copper cable from a ladder & had to "order" a Cherrypicker from Engineering before he could tackle it. A wait for that was also about 3 weeks. How in the hell he thought he would even get a Cherrypicker in there was beyond me.
Eventually a Can Do tech arrived with a roll of cable climbed a ladder up through the branches & disappeared, cut & shut a new cable & gone in about 1/2 to 1 hour. Job done.

Another time prior, a senior "Can Do" tech shinned up the pole from the ground to get a cable over the hooks successfully.

Yes, I am afraid to say John, they don't have the skills or blokes who are prepared to have a go anymore.

OK 'elf & safety stuff has crept in & service suffers, whereas yours may yet be a simple "swap a part over" but they do not seem capable of even doing that without a lot of kerfuffle. As I mentioned above if they even told you where a& what the problem was so you'd have a clue next time it goes it'd be of some help like we had to do when Power crews were unaware of Main fuses in a paddock & were not inspecting those when the juice went off so another crew had to come back & do it, but we had to tell them about those extra fuses, which we had already done but typical cloth eared Service Desk didn't note it down.

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