Thread: Bloody Telstra

Originally Posted by V8Ian

Dial Before You Dig is useless. Services are rarely where DBYD say they are and accept no responsibility for inaccuracies. You are still liable for the costs of rectification, should damage same.

I had a house built on a new estate. The phone installation tech was so tired, that he used to drive around the estate and throw bare phone wire into the sparkly's trench, before it was backfilled. We had nothing but trouble and interference on tat line, an issue shared throughout the estate.

]Dial Before You Dig is useless. Services are rarely where DBYD say they are and accept no responsibility for inaccuracies. You are still liable for the costs of rectification, should damage same.

That is so ridiculous. They may as well sit in their AC office & think of a number. They didn't did they?

Originally Posted by V8Ian

Dial Before You Dig is useless. Services are rarely where DBYD say they are and accept no responsibility for inaccuracies. You are still liable for the costs of rectification, should damage same.

I had a house built on a new estate. The phone installation tech was so tired, that he used to drive around the estate and throw bare phone wire into the sparkly's trench, before it was backfilled. We had nothing but trouble and interference on tat line, an issue shared throughout the estate.

But your insurance company will pay if you have contacted DBYD. I found this out when working at a place and dug up a 100 pair cable or something like that - it was as big as my arm - not once, but twice after getting plans from DBYD. Cable had a 90 degree turn in it so my trench hit it twice.

Boss wasn’t happy to start with but the insurance company paid out and said if we hadn’t of contacted DBYD they would have told us to bugger off.

Boss was supposed to be driving the backhoe as well but his back was sore so asked me to do it that day so not really my fault - I was just following the line he’d painted on the ground.

Originally Posted by Homestar

Boss was supposed to be driving the backhoe as well but his back was sore so asked me to do it that day so not really my fault - I was just following the line he’d painted on the ground.

ah, the good old Nuremberg Defence.

According to Telstra's website, they aim to deal with complaints in ten working days. It is now eleven working days since I lodged a complaint, with no response beyond an automated complaint number. Should I be surprised?

Originally Posted by JDNSW

According to Telstra's website, they aim to deal with complaints in ten working days. It is now eleven working days since I lodged a complaint, with no response beyond an automated complaint number. Should I be surprised?

they aim to deal with complaints in ten working days.

That is very vague & maybe was composed during the "Good Old Boy" days & has never been altered..

Originally Posted by JDNSW

According to Telstra's website, they aim to deal with complaints in ten working days. It is now eleven working days since I lodged a complaint, with no response beyond an automated complaint number. Should I be surprised?

as noone actually does any work, ten working days have not passed.

We still can't get the NBN in our new office.

NBN Co/Telstra have broken appointments (ie, not turned up without a notification or explanation) 4 times now, and after chasing them after a fail to show on Tuesday we were advised that "due to the recent floods there aren't any available techs to do our connection and therefore they can't advise/commit to any appointments for the foreseeable future" or words to that affect.
Why the **** did they keep making and confirming appointment dates and times if this was the case?
This is costing us a heap of lost time as I have to ring/email head office for things I should be doing through the.back end of our computer system and can't atm as we're just operating through a dongle. The available Wi-Fi just won't support the data we need.

I've had an apprentice sitting around waiting for six hours each time as our branch office isn't staffed.fulltime.

Telstra outages leave rural residents isolated as federal MP takes on fight

Telstra outages leave rural residents isolated as federal MP takes on fight - ABC News

For months, a two-way radio was the only reliable form of communication on Kim and Judith Felton-Taylor's rural southern Queensland property.

"We were at the stage where we were ringing and getting an overseas helpline and every time it was so time-consuming — we would have to start right from the beginning of the story," Ms Felton-Taylor said.