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Dial Before You Dig is useless. Services are rarely where DBYD say they are and accept no responsibility for inaccuracies. You are still liable for the costs of rectification, should damage same.
I had a house built on a new estate. The phone installation tech was so tired, that he used to drive around the estate and throw bare phone wire into the sparkly's trench, before it was backfilled. We had nothing but trouble and interference on tat line, an issue shared throughout the estate.
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Originally Posted by V8Ian
That is so ridiculous. They may as well sit in their AC office & think of a number. They didn't did they?[bigsad]Quote:
]Dial Before You Dig is useless. Services are rarely where DBYD say they are and accept no responsibility for inaccuracies. You are still liable for the costs of rectification, should damage same.
But your insurance company will pay if you have contacted DBYD. I found this out when working at a place and dug up a 100 pair cable or something like that - it was as big as my arm - not once, but twice after getting plans from DBYD. Cable had a 90 degree turn in it so my trench hit it twice.Quote:
Originally Posted by V8Ian
Boss wasn’t happy to start with but the insurance company paid out and said if we hadn’t of contacted DBYD they would have told us to bugger off.
Boss was supposed to be driving the backhoe as well but his back was sore so asked me to do it that day so not really my fault - I was just following the line he’d painted on the ground.
ah, the good old Nuremberg Defence.Quote:
Originally Posted by Homestar
According to Telstra's website, they aim to deal with complaints in ten working days. It is now eleven working days since I lodged a complaint, with no response beyond an automated complaint number. Should I be surprised?
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Originally Posted by JDNSW
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they aim to deal with complaints in ten working days.
That is very vague & maybe was composed during the "Good Old Boy" days & has never been altered..
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Originally Posted by JDNSW
as noone actually does any work, ten working days have not passed.
We still can't get the NBN in our new office.
NBN Co/Telstra have broken appointments (ie, not turned up without a notification or explanation) 4 times now, and after chasing them after a fail to show on Tuesday we were advised that "due to the recent floods there aren't any available techs to do our connection and therefore they can't advise/commit to any appointments for the foreseeable future" or words to that affect.
Why the **** did they keep making and confirming appointment dates and times if this was the case?
This is costing us a heap of lost time as I have to ring/email head office for things I should be doing through the.back end of our computer system and can't atm as we're just operating through a dongle. The available Wi-Fi just won't support the data we need.
I've had an apprentice sitting around waiting for six hours each time as our branch office isn't staffed.fulltime.
Telstra outages leave rural residents isolated as federal MP takes on fight
Telstra outages leave rural residents isolated as federal MP takes on fight - ABC News
For months, a two-way radio was the only reliable form of communication on Kim and Judith Felton-Taylor's rural southern Queensland property.
"We were at the stage where we were ringing and getting an overseas helpline and every time it was so time-consuming — we would have to start right from the beginning of the story," Ms Felton-Taylor said.
I have had to buy a 4g Dongle and data SIM because my ADSL 2+ in the CBD of Brisbane is so unreliable. They appear not to be fault monitoring ADSL in the CBD where the NBN is. The ADSL issue had again been bounced from a Level 1 'tech' to the Level 2 team in Townsville...close to 2 days and nothing from them...but wow if I pay another fee per month I can avoid spending 2 hours on the phone to India each time the ADSL goes down before I get to the Level 2 team in Australia...I can get the L2 team quicker. Unbelievable. If that isn't an admission that their customer care is tragic even for small business (that Telstra was built on) i don't know what is. Have lodged a complaint with Telsra. Dont really have the time to follow it up but should really take it to the ACCC.
Cheers