Thread: Tuffant still in business?

I couldn't say either way. But from my understanding they can be pretty darn slow and not great on answering emails/phone calls. So I probably would be worried yet (I'd be annoyed though...), unless someone knows something more.

Good luck mate!

They're definitely still in business. That's good feedback for them though. Tried reaching out on Facebook?

Originally Posted by TB

They're definitely still in business. That's good feedback for them though. Tried reaching out on Facebook?

I don’t have Facebook, but I do have a phone 😂. I looked up their Facebook page though so I feel reassured. They could always reply.

Yeh, their still in business. Got my stuff last week.

Hi Greg,

Absolutely still in business. Apologies for not being available this week, we are away in Carnarvon and the Capricorn Coast testing some new products. The reception is patchy at best.

The Gen 2 wheels arrive into our warehouse next week and all backorders sent out then. You should have received an email update sent out to all preorder customers on September 4 as well as everyone was called to give them an update.

Any issues please feel free to send me a PM or email. Also, the business phone will be working again from Tuesday October 6.


Cheers
Andrew

Originally Posted by Greg4427

G’day,

Hope someone might be able to shed some light on the current status of Tuffant. Ordered and paid for a set of 5 Steele Gen 2 in early August with delivery later in the month. No one answering the contact number or replying to emails.

Greg

I would really like to hear your experience about TuffAnt being slow to respond and not great at answering emails and calls, infact we pride ourselves in doing quite the opposite. TuffAnt has always been about great service and every phone call has been answered or returned called.

Originally Posted by libertyts

I couldn't say either way. But from my understanding they can be pretty darn slow and not great on answering emails/phone calls. So I probably would be worried yet (I'd be annoyed though...), unless someone knows something more.

Good luck mate!

I've had nothing but awesome service from Natasia and the Tuffant team.

Originally Posted by apom

I would really like to hear your experience about TuffAnt being slow to respond and not great at answering emails and calls, infact we pride ourselves in doing quite the opposite. TuffAnt has always been about great service and every phone call has been answered or returned called.

When I purchased my TuffAnt's a few months ago, customer service, communication and speed of delivery was awesome, can't fault them.