
 Originally Posted by 
Epic_Dragon
					 
				 
				...Add that to the way they always cancel flights and change them 

 
	 
 I'll expand a little on my last experience (outlined earlier in the thread) because there was a lady in a wheel chair involved, she was South African.
I was at Schipol airport, Amsterdam. After you're told your connection has been missed you are placed in the hands of the "Special Assistance Team". Their job is to 'assist' you, I suppose. A nice lady checks my documents and directs me to join the queue. 
In front of me is a lady in a wheel chair engaged in an argument with one of the 'assistants'. She has also been told she is impacted by flight delays and has missed her connection to SA.  The staff tell her they can't get her on an alternate flight for 2 days so she will have to find her own accommodation for 2 nights. When she asks can they help her find accommodation they reply that's not their job, you have to find and pay for it your self, failing that she can sleep at the airport. 
She says it's impossible for medical reason to sit / sleep inside the airport when she is confined to a wheel chair and objects vigorously to her treatment by the airline involved. Finally a boss lady come over and tells she has to accept their 'assistance' as it is, nothing more will be offered to her. They will not find accommodation for her and points out she is a SA citizen without a visa to enter the EU zone. So even if they were prepared to find accommodation for her she is unable to pass through immigration, ie leave the airport.   
Her predicament dawns on her and she asks to be given a phone number. I didn't hear exactly what the phone number was for but from the tone of the argument I'm guessing it was for the SA embassy or a human rights organisation. 
Anyway, I'm under no illusions when I front the counter. I'm told it will be 2 days to get me home also - have to overnight in Amsterdam then fly to Rome the next day. Overnight in Rome and then fly to Aus the day after that and no we don't find or pay accommodation for you, that's your problem - you have a lap top, try using booking.com, good luck. 
So, since I'm resigned to waiting out the 2 days I ask for my check in baggage to be returned so I'll have something to wear over the next few days. They refuse to return it, too difficult to get it out of the system, it will be in Perth when you arrive there, eventually, several days later. Needless to say I never saw the baggage again.
				
			 
			
		 
			
				
			
			
				2024 RRS on the road
2011 D4 3.0 in the drive way
1999 D2 V8, in heaven
1984 RRC, in hell
			
			
		 
	
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