Telstra (and banks) -again

**JDNSW** · 18th April 2007, 01:54 PM

Very interesting and non-productive morning/lunchtime.

1.Late morning I had phone call from Telstra Countrywide - they got the letter I sent (disputing the bill) with my cheque to pay my account but the cheque was not enclosed when the letter was received by accounts. They suggested I check with the bank and see whether it has been paid and if so to whom.

2. So I call the bank. After negotiating the maze of menus and being on hold for ten minutes, I was told the cheque had not been presented - should have been about two weeks ago, I cancelled the cheque.

3. Called Telstra accounts to tell them that I had cancelled the cheque and that they could pay the cancellation fee. After the ten minutes spent negotiating the voice non-recognition system and spending another five minutes on hold, now told that the cheque had been presented over a week ago, and the account is paid.

4. Call bank again, and after negotiating the menu and another ten minutes on hold, I now find that the cheque has been presented on the tenth. They gave a lame apology for the misinformation, but appear unable to tell me whether they are going to charge for the cancellation or not - if it turns up on my statement, just call them!

As some others have commented here lately - what happened to customer service? Two of the largest companies in Australia, and between them manage to cause me the loss of a couple of hours through both simply telling me facts that are wrong (lying). And quite unrepentant about it.

John

**dungarover** · 18th April 2007, 02:02 PM

That's bloody Telscum for you, pack of ********s. Customer service is non-exixtent in the 21st Century

This is what I think of both

Trav

**sam_d** · 18th April 2007, 02:13 PM

I've not had many dealings with my bank here but what I have noticed with Telstra is that they are exactly the same customer service wise as BT (and O2) are in the UK.

I think it must be something to do with being companies that are/were state owned at some point.

For my fixedline the UK I found BT (British Telecom) to be utter ****e so I used NTL. Never had any problems with NTL.

For my mobile I originally went with Cellnet (now called O2) who were owned by BT and found them to be totally rubbish too so I used Vodafone and never had any problems with Vodafone couldn't sort out within less than a couple of minutes.

**solmanic** · 18th April 2007, 02:47 PM

There is an old saying (which i have taken the liberty of updating):

If you owe a bank $100,000 - you have a problem.
If you owe a bank $100,000,000 - the bank has a problem.

Just borrow a s%&*load of money then they might pay you some attention.

**William** · 18th April 2007, 02:54 PM

I read not so long ago about a woman who after similar cicumstances to yours, sent her own bill to the company concerned. It was something like $75 per hour and she charged in 6 minute blocks. They actually paid her. Maybe you can give that a go too

**incisor** · 18th April 2007, 03:03 PM

my mate charges them $396 per hour and gets away with it.. maybe more now actually as that was 3 or 4 years ago....

**hiline** · 18th April 2007, 03:12 PM

telstra

them stupid morons sent us a bill for 2cents for years

and at the end of each bill it stated this bill is non payable

many phones calls trying to sort this matter never stop the bill coming each 1/4

mind you i haven't been with telstra for years now

but after a couple of years of this on going saga
we final get a bill for over$500 to be paid in full

so back on the phone we go

and eventual its all sorted now

so my thoughts on Telstra

**rick130** · 18th April 2007, 03:14 PM

I've been having fun with Sensis/White Pages/Telstra for a few weeks now as my alterations and additions for the just released phone book didn't happen ! Our Yellow Pages entries are OK, shame the White Pages people don't work the same way, yet it's the same friggin organisation !
After four phone calls and a two page signed fax back in January, well before the cut-off date for alterations, they claim not top have received the fax, even though I have a record of it leaving my machine OK on the 11th of January. When contacting them on the 3/4, and again faxing them, they now claim not to have received that fax (while every other fax machine I've faxed to seems to accept my faxes ) and now won't return my calls after I asked them to confirm receipt of another fax, or tell me what they will do.
The same mob can't change my address either. We moved 3 years ago, and are about to move again, yet all correspondence keeps going to the address from 3 years ago, even after numerous phone calls, a fax and a couple of online attempts and emails.

#$@&&**^^% frustrating is an understatement.

**cartm58** · 18th April 2007, 03:39 PM

have you had telstra calling you at night saying they want you back they have a cheque with your name on it if you do agree to come back and use them as a home landline.

l've told each of the unfortunate callers l wouldnt go back to using telstra if they paid me for every call l made for the next 100 years. Thata s soon as my imate mobile plans runs out in August 2007 they are losing that as well.

When asked why l think that way l tell them the way they have annoyed me with their poor service and incompetence.

Despite repeated requests to be deleted from their call lists l get a phone call once week from telstra promising me my cheque lve noticed my answers are getting more profane and louder will they never learn not to call and annoy me

**George130** · 18th April 2007, 03:39 PM

Last time I had that sort of trouble I informed the Company that I had frozen my account with them and no correspondence would be entered into until they found and sorted my payment. 2 weeks later I got a letter with the correction on it and a phone call to apologise.

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