Thread: Is this an unreasonable request?

I agree with Dave on this one.

If he fixed it in isolation then you should have tested it in isolation. I know you tried that but if you couldn't then a phone call to him saying "Mate we cannot move this, could it be because we don't have enough leverage?" may have solicited a response with good advice.

Once you have reinstalled it then the scope of the problem has changed and he cannot be held accountable for that, even if you really, really believe that it being installed could not be part of the problem.

On the other hand, if he has stuffed up why should you have to go to all the effort of taking it out and reinstalling it again.

To me you have two choices. Take the xfer case back out, take it back, explain the situation and he will retest it. After all he must have done that to satisfy himself he had fixed it. He would probably even demonstrate to you that it works, assuming it does. If not then he should stand by his warranty.

Other option, ring up and book the job in. Let him know that if his fix was not done properly then you expect him to cover the labour under warranty but I suspect if he is good then he would do that anyway. I know my mechanic would.

But as Dave said, a polite phone call with the objective of solving the issue, as opposed to making him accountable for the issue, may get you some free advice and may end with him offering to diagnose for free.

Originally Posted by THE BOOGER

Well how did you go find and fix problem yet

Any update, how did you go?
Regardless of whether transfer case was 'in vehicle' or out...if it's the shop I'm thinking of, (that you said you've used before), incomplete jobs, shoddy workmanship and paying genuine prices for cheap chinese rip off parts (and being told they are genuine), are part n parcel of their MO.

Use em long enough and you'll find out.
It took me years of going there and 1000s and 1000s of $ to find out unfortunately.