Thread: LOWER BALL JOINT ISSUES

I would say that you have maintained a good relationship with your dealer over time. For those they favour, it seems just before the warranty expires one just may get a lot of new stuff - would say you paid for it when you first purchased the 3, but still a nice surprise.

I got a new battery, some front end stuff, as well as a bill for new brakes etc at about five hundred dollars a corner so you are getting a deal.

I think that if you do not complain too much, for the most part the dealers reciprocate but at the same time, they are still running a business.

Originally Posted by bbyer

I would say that you have maintained a good relationship with your dealer over time. For those they favour, it seems just before the warranty expires one just may get a lot of new stuff - would say you paid for it when you first purchased the 3, but still a nice surprise.

I got a new battery, some front end stuff, as well as a bill for new brakes etc at about five hundred dollars a corner so you are getting a deal.

I think that if you do not complain too much, for the most part the dealers reciprocate but at the same time, they are still running a business.

It's funny you should mention that because when I was at at the service manager's desk he said that dealers are much more accommodating when lodging warranty claims for people who are polite and friendly to the staff and also those who can demonstrate that they have been looking after their vehicles. I guess it's same as most scenarios, if people are nice to you it's easier to be nice back to them, but if someone is rude and obnoxious and talks down to you then you're less likely to go out of your way to help them. Hopefully my RRS should be better than new when repaired.

Originally Posted by 640Newton

It's funny you should mention that because when I was at at the service manager's desk he said that dealers are much more accommodating when lodging warranty claims for people who are polite and friendly to the staff and also those who can demonstrate that they have been looking after their vehicles. I guess it's same as most scenarios, if people are nice to you it's easier to be nice back to them, but if someone is rude and obnoxious and talks down to you then you're less likely to go out of your way to help them. Hopefully my RRS should be better than new when repaired.

That's the approach I've always taken with my car & dealer, despite them making a few cock ups along the way it's certainly worked in my favour. The extended warranty paid out for far more than it cost me in the first place.

127k thats very good out of a set of lower arms,

and 640nm i wish all customers had the same thought as you unfortunately i think more are the opposite,

just a eg.

car is a volvo and has 130k on it i think it was, and in that time it has had 3 services, all just lube services, and the last service the car had was at just over 90k, long story short the one of the turbos let go, but even tho the car was wayyy out of time and distance warranty, the customer is addenmet that volvo should pay for the turbo, after some very heated talks the customer pay for the turbo( service still not carryed out) the head gasket let go and the gear box(very commen on this type of volvo)

now as you could imagine this was a very expensive month or 2, they were given a new loan car for free in this time, and since the customer told volvo what they thort of the car and a few other words, volvo say no deal to any sort of assistance, now im sure if they actuly looked after the car and would talk to us in some sort of humane way volvo would of been more then happy to help out,

i think as soon as people walk into a dealer ship they forget, speek how you would like to be spoken to,

Originally Posted by stig0000

and the gear box(very commen on this type of volvo)

Hmm......XC90 .

Originally Posted by rocmic

My MY08 had ball joints and bushes replaced under warranty in March (66000 km). Hopefully the new ones will last somewhat longer.
Cheers
Mike

My 06 has then early on at 40K and needed another set last month at 80K. The downside is that they can only replace the bushes once. Then it is new arms at $1600 or similar :-(

The dealer said it would never be covered by the extended warranty. One quick call to Allianz and it was sorted. "We replace those arms all the time on those cars".

Gotta love that extended warranty!

Cheers, Steve

Originally Posted by 300+

The dealer said it would never be covered by the extended warranty.

Actually on that note. You wonder why people get stressed at the dealer? Their first impulse is to defend the car. For every single instance of premature failure on my car their response is that it is a very heavy car and with all that weight it can't last long. What a complete crock. If the car isn't designed well enough to support its own weight then I'll take a full refund thanks.

When you are talking to someone who is looking at an unexpected bill for thousands you shouldn't talk to them like they are an idiot and ridicule them for buying the car you tried to sell them. I take it in good nature as I assume they are just reading from some form of script/guidance.

But at the end of the day I'm intelligent enough to earn enough to buy a fairly expensive car. So don't trot out badly thought out half truths. I'll see through it.

Steve

Interesting observations from Stig000 and 300+, I'd agree with both, but as an extreme example ...........

I was at a dealer's several months ago watching a scene go down with a client. Afterwards I was chatting to one of the managers and got his viewpoint. Basically there were 2 clients:

Customer A, almost always courteous, even when arguing bills or service work, had bought 4 cars from the same dealer, would probably buy the next one from them too. Usually knew what he was talking about (he'd actually _read_ the manual!).

Customer B, almost always walked in with metaphorical baseball bat in hand, bought his car interstate to save money and brought it over here. Had no intention of purchasing anything from said dealer. Believed conversational volume compensates for substance.

So if you're a business with limited diagnostic equipment, limited loan car resources, limited parts and service bays, who do you think is going to get preferential treatment? We're all human - we all react to provocation, or to good sense. Some people's attitude amazes me.


Cheers,

Gordon