Hi Norm,
They did the same to me and insisted it went to Auto Trax on the back of a truck. Dealer had no loan vehicles available so I had to hire one. It cost them; the car hire and transport costs. It cost me time and inconvenence and the did not pay the car hires costs until two months after the claim was finalised.
After autotrax said the transmission was ok they requested further tests and said I should not drive because if it fails it would void the claim. I decided to drive it as they would pay no more hire car costs and their 'specialist' had not found fault. I decided I would go through the Ombudsman if I needed to. Transmission continued to shudder and exhibited harsh down shifts until it was replaced with a re-conditioned one from A&B remanufacturing is Melbourne. If they give you one from there you may get mine.

However you will find they will want to take yours out and send it to be repaired which means you will be without the vehicle for a while.
Hope Automac are able to say that something has failed.
Bookmarks