Thread: JD Power - LR Still at the bottom of the pile for reliability

Yikes, yes, that is a suprise and LR wont like it one bit. I cant say it reflects my experience at all (D3) but would be interesting to hear what D4 owners (90 days into ownership) all say.

Originally Posted by BlackPerth

Yikes, yes, that is a suprise and LR wont like it one bit. I cant say it reflects my experience at all (D3) but would be interesting to hear what D4 owners (90 days into ownership) all say.

Had my D4 for 6 months now and covered 22K. Apart from a couple of minor faults at the very beginning it has been fantastic to own and drive. The Q093 patch fixed the tiny niggles. I beleive that the patch is already fitted to the new D4's now, so there shouldn't be any problems.
BTW: There are 1100 changes from the D3 to the D4.
Cheers, Craig

I cannot imagine that the problems are major because of my experience with LR to date over the years. But there is no point saying oh well, LR are minor problems and look at Toyota their problems are major...its really not acceptable to be last for SO many years running! I just cant understand it because the design and underpinnings are so excellent - but it seems to be the execution of the product that lets it down...or is it the outsourcing of the bits - eg brake boosters, air compressors etc. Should these even be outsourced if they cannot reign them in? But to the point of the thread which is, I suppose, do people who go and buy a D4 look at the reliability issues hard?


Cheers

I think those of us here have "rose coloured LR glasses" on. Taking them off, just for a moment... how about these for starters:

1. Recalls for poor design of high pressure diesel pump in Euro 4 TDV6 - causing fuel leaks onto turbo. (I've had this 3 times!). Incompetent dealer then fit some parts incorrectly.
2. Recalls for poorly designed brake system in all TDV6 motors. I've had this fixed - and luckily never had total brake failure.
3. Windscreen wipers that sound like a wailing banshee when used.
4. Premature suspension failures - bushes, tie rod ends, etc all fail too soon, in my opinion. Sure, it's a heavy beast - but really!
5. Niggling failures of brake lights, rotary coupling/clock spring in steering wheel, steering wheel buttons for cruise control, etc.
6. Parts supplied from Melbourne - so if something is wrong, your car is in overnight at least. Then if out of stock, a few weeks for it to arrive from the motherland. Mine has been off the road (at dealers, not off road!) for several months over the 3.5 years I've had it.

Don't get me wrong - I do love it. But reliable? I totally agree with the results of that survey.

You might want to look at what really separates first from last with JD Power surveys.

While they are a guide they are far from conclusive.

Oh - I also forgot to add "EPB screamers" to the list of issues.

My D3 was off the road for an extended time about 12 months into ownership for a faulty loom (was pierced when it was installed) but apart from a 10 day wait for the loom the other 3 months was made up wait time for the dealer to get someone to look at the problem. they would get a set of fault codes from the vehicle, diagnose, get a reply from tech support then wait another week before they got back to the vehicle.
What could have been a 3 week period off the road became 3 months due to bad staffing and workshop practices.

Regards,
Tote

I purchased my D4 in May and the reliability issue was and still is the biggest concern with my purchase. I love driving the car and I have not had one problem in the 5K the car has done so far.

I had reason to need a new windscreen last week (no i really dont want to discuss why !@##) and the news from LR was that they wouldn't have one for 2 weeks.... and that is in metropolitan Sydney! I doubt that would have happened with the LC100 I previously owned.

I'm doing a 3 week trip outback later this year... after that I'll decide if I need to keep worrying about reliability...I hope I wont have to put a cheap used D4 on the market