Thread: has anyone had problems with the rubber door seals?

Not had a problem with the seals on my 05 D3 apart from an annoying squeaking which has been fixed. I seem to remember that a small part of the door seal on my RRS came unstuck early but no prob since.. I do know however that new LR parts have a 1 year warranty whether fixed in or out of the cars warranty. Sounds like a very shoddy dealer to me.. I would ring LR Customer service.. Just did it complaining about months of waiting for an EPB module. The next day one turned up at Peninsula Rangie who had ordered it months ago .. Was pretty impressed with LR customer service but not (like most of us!) the EPB which is a pain in the a..!

Originally Posted by discojools

I do know however that new LR parts have a 1 year warranty whether fixed in or out of the cars warranty. Sounds like a very shoddy dealer to me.. I would ring LR Customer service..

That's interesting about the one year warranty on the parts. They told me there was no warranty on these seals. I rang the LR Australia Customer Care/Service line when Austral refused to come to the party. LR Australia Customer Care assistant called Austral to speak to them about it. No go - based on Austral and "her manager's advice".

*sigh*

If it is the parts that are faulty are faulty then you have a statuatary right to replacement. Did they say they are refusing to replace faulty parts or are they saying that the parts are fine.
If the parts are OK then Ausral need to re-fix them properly. If the seals are coming away at one corner it is due to in-correct fitment. They need to be pushed till they sit in the corners properly.
LR customer care need to tell Austral to fix the issue. I think a change of dealer would be overdue.

FiFi,
12 Months unlimited Kilometers on all parts "Purchased" from a Land Rover dealer.
If the part is fitted to the vehicle either in or out of warranty then there is no warranty on the part as you have NOT purchased it, You have not paid for it up front so to speak.

I have been caught a few times, not thoroughly checking history & given away a part or 2 in my time. But in the end i have paid for it, It is just the rules.

Cheers.

Caver, you have it in a nutshell there.

In actual fact, I think the rubber seals themselves are fine (ie no rubber is damaged). It is the adhesive that's not sticking. I just presumed they arrived with something on the back to stick them down hence argued that the seals were faulty becasue that was part of "the part" if you know what I mean.

No one has disagreed with me about that (ie no one has said, "the seals are fine, it's that they haven't been affixed properly") they have just said they will not replace them as the car is now out of warranty. I am going to call back Austral tomorrow and talk about the adhesive and suggest they re-fix it under their "labour" warranty.

It's not the corners, but parts of the straight section of the back door that has come unstuck. My Father-in-law suggested today that they may not have cleaned the surface properly hence the adhesive hasn't stuck. If that is the case, then really, it is reasonable to expect that they be fixed under that "labour" component.

And yes, you are absolutely right. Now that my warranty has expired, I doubt very much I will return to Austral. Mind you, last time I was at MR Automative they were telling me they were having issues with their Wheel Alignment people too! That is the problem in Brisbane, there are so few options to choose from...


ETA: Sniegy - you are correct. Because I have not technically "purchased" the part, apparently I cannot expect it to be replaced. So, as I said to them, if they were unscrupulous, they could fix other warranty issues with second hand parts or something that would wear out, and there was nothing their customers could do!

However under consumer law you can claim a "reasonable expection" of the repair to last longer than it did. This is why manufacturers will pay for a claim outside warranty period. eg it is reasonable to expect a gearbox to last five years at least more than three.
Give Austral the oportunity to fix the problem first.

Originally Posted by FifiLámour

ETA: Sniegy - you are correct. Because I have not technically "purchased" the part, apparently I cannot expect it to be replaced. So, as I said to them, if they were unscrupulous, they could fix other warranty issues with second hand parts or something that would wear out, and there was nothing their customers could do!

Fifi,

As you note, it would be reasonable for you to expect the part that replaced or repaired under warranty was both an original or similar quality part and that part was installed correctly, regardless of if you "purchased" it or had it replaced under warranty.

You are not seeking a replacement part only the correct installation of the part, which was obviously not done in the first instance.

As an extreme say they replaced a part, under warranty such as an oil filter or some such item that was incorrectly installed and that part either failed or caused significant failure is it being suggested that there is no liability on behalf of the dealer/installer simply because it was not "purchased"?

Get a friendly "middle aged" solicitor mate to draft you a nice letter pointing out duty of care and using long latin words etc and I would be surprised if you did not get some traction, after all we are probably talking about a 30 min fix at the most.

Regards,

George.