Thread: Couldnt Recommend Land Rover

One thing that really upset and has caused this hardening in attitude was not just the faults with the car. It was lack of concern/interest by LR in our welfare, or support. The car has been off the road now for nearly 3 months in 12. Not once has a loan car been offered, or any call made by LR trying to assist/help etc. If they had made some effort, then perhaps we would feel differently.

I know what the problem is. You should have bought a series.
Tried and tested over many years.
Parts suppliers and mechanics are enthusiasts just like us.
Lots of good advice and help about. The negative is you get a sore arm waving at other series owners.

Oh, and you wouldn't have to deal with the dealers. They wouldn't know what a series is.

Originally Posted by Stornoway SA

Dealer 'service' in Brisbane seems to be a bit of pot luck from my experience and reading this forum; I bought my D4 in Adelaide and now have it serviced here in Fortitude Valley...so far, very happy. I was especially impressed with the work I had them do with fitting red arc remote head brake controller; and they fixed some issues I was having with my dual battery kit (SA fitted) including offering and doing a great job of relocating Anderson plug to where the white trailer plug used to be. So, I guess we all have different experiences...mine is back for its 40k service next week so as I type this I wonder if I will be back here writing something different shortly!

I'm not talking about Brisbane, Sunny coast has a dealership

Lift the Swift!

Originally Posted by Meccles

One thing that really upset and has caused this hardening in attitude was not just the faults with the car. It was lack of concern/interest by LR in our welfare, or support. The car has been off the road now for nearly 3 months in 12. Not once has a loan car been offered, or any call made by LR trying to assist/help etc. If they had made some effort, then perhaps we would feel differently.

vw dealers on the northside of brisbane are the same

so bloody arrogant...

i have been lied to, deliberately misled and accessories destroyed without an ounce of regret, been told they will do work that they never do and then told i am unreasonable when i ask why i have been lied to or question why work i was told was going to be carried out, hasnt..

the car is great, the dealers an absolute disgrace

one of the southside dealers has an excellent reputation...

might take it there for it's final service before coming out of warranty.

If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car!

Maybe buy a Sherman tank then.

Originally Posted by Meccles

To All Forum Members. How would you feel if you purhased a $125K TDV* RRS primarily for SWMBO to have something solid, and safe for the stormy season, and for the second rate roads we have in parts of the country. But, due to consistent, never ending faults, she has not been able to use the car. Currently she is driving a 2007 Suzuki Swift while the RRS, which was taken away on 31st December, and is where ? and getting what? done to it. If she has an accident, with for example someone elses large 4WD, I know which car, and occupants will be worse off. And I will be going after LR for more than a car! For all the members info, I have had since 31st December 2 brief emails from service manager, last one 10th Jan. Nothing from LR themselves updating what they are doing, what is happening etc. Disgusting. My solicitor, appointed on 15th jan, is amazed, and says that their action, or more specifically, in action, is both amazing, and deplorable. So my recommendation to all is avoid this company and its products. When you read through this forum the amount of troubles people have, from blowing smoke on 3.0V6, to suspension issues with Dynyamic response, to faulty swithes, electrics etc. If the product was any good, and they had any faith in it, then a 5 year warranty would be standard.

I sympathise with your situation. It’s a huge amount of money and you are right to be annoyed.

What outcome are you after? Do you want a replacement RRS? If so, then the dealer has no power to provide this. Neither do the people that answer the 1800 number.

Have you tried to reach out to anyone at LRA? I did a bit of digging. You could try:
David Blackhall- Managing Director Jaguar Land Rover Asia Pacific
Phone: 02 9020 1500
Email: dblackhall@jaguarlandrover.com
Tim Krieger- Marketing and Public Affairs Manager, Landrover Australia
Phone: 02 9020 1505
Email: tkrieger@jaguarlandrover.com

You mentioned you have engaged legal counsel. That’s possibly why there has been little or no communication from them. Once the Lawyers are involved, the shutters go up. No one from the company- and especially low level customer service staff- are going to reach out to you without their legal counsel being involved (who are just straggling back from annual leave in all likelihood). Add to that the fact that it all happened smack bang in the middle of the silly season, and I can see why it’s taken them so long (not excusing it).

One good outcome could be that you get the use of a courtesy car while yours is being sorted. Now that is something LRA could do easily.

I’m just not sure what benefit there is in coming onto this forum and trashing the brand. The only people you’ll be hurting is those that already have LR’s and yourself. At the very least you’re drawing attention to the fact that a soon to be on the market, very unique RRS, is a lemon (assuming you’re going to sell it, ethical questions aside).

A close friend of mine had similar frustrations with his D3, in the end LR came to the party with an exceptional deal in a new vehicle including trade on the old one. He is very happy 2 years on, recognizing all makes have a did now and then. In our friendship circle we have horror stories for about every brand !