Thread: D3 REAR END BOUNCING AFTER SPEED HUMPS

also.... what would be the best way to verify if your shocks are stuffed and are they considered wear and tear or warranty item if within warranty period?

Originally Posted by SBD4

also.... what would be the best way to verify if your shocks are stuffed and are they considered wear and tear or warranty item if within warranty period?

Sean - I'm about to find out - today or tomorrow - if they're a wear & tear, or warranty item. Mine is in for 60k km service and I've complained about the harsh ride, as well as shaking from side to side - when stationary and a car passes by.

Shocks should be covered under new car warranty.

Originally Posted by jonesy63

Sean - I'm about to find out - today or tomorrow - if they're a wear & tear, or warranty item. Mine is in for 60k km service and I've complained about the harsh ride, as well as shaking from side to side - when stationary and a car passes by.

Thanks guys,

I have 9000km/4mths left on warranty and am lining up all the info I need for the end of warranty inspection.

I'll be very interested to hear how you go - are you using Purnell Motors?

Sean - no, Alto at St Leonards.

Also having dash top replaced, after two separate attempts to fix the "creaking" sound have failed.

I suspect you wouldn't get far claiming dampers with over 50k, that'd be considered normal wear. Doesn't stop you trying, but.

Don't worry Rob they'll replace if failed.
Shocks are covered as they are not a wearing part (like brake pads etc.)
Sorry Steve but a lot of manufacturers get away with not paying out because customers believe them when they say: "that's considered normal wear sir, not covered under warranty."
We have very good consumer protection rights, if we don't exercise them we will lose them.
There is a 'reasonable expectation' (rights can extend beyond manufacturers warranty) that the shocks will last longer than 50,000ks.

Originally Posted by CaverD3

Shocks are covered as they are not a wearing part (like brake pads etc.)

I don't believe this is correct as they do wear and their wear rates are different with different usage although if they leak then that's a different matter. I've never had a set of shocks that have been of much use after 50K kms. After market shocks are usually only warranted for 30K kms. Koni advised replacing all seals in their shocks if opened-up for revalving if they've done 30K kms because the seals will have worn significantly.

The other issue is whether the person assessing the shocks' usefulness knows the on-road feel of good and worn shocks. When I took my D4 to the nearest dealer on its last day of warranty to have the shocks assessed, the young mechanic had no idea of the indications of worn shocks and declared there was nothing wrong. The bouncing of the front that occurred each time the vehicle was stopped was just one indication and the one test drive around the outside of the workshop indicated that the mechanic had no clue about evaluating shocks. The ride was so sickening that I ordered a new set of shocks as soon as I got back home from the 400 km futile trip to that dealer. BTW, I will only consider returning to that dealer in a dire emergency because of their lack of mechanical knowledge combined with the attitude that they know everything and I know nothing.