Reply With QuoteAs a minimum you think they would at least machine the rotors and new pads....
That sucks they didnt want to help!
Good luck
Fossicker
Dealer told me claim was rejected.
Very disappointed in how this matter has been handled.
Will be calling LRA customer care on Monday.
Rotors warping is NOT normal wear and tear.
Consumer guarantees on products and services
Since 1 January 2011, the following consumer guarantees on products and services apply.
Products must be of acceptable quality, that is:
Acceptable quality takes into account what would normally be expected for the type of product and cost.
- safe, lasting, with no faults
- look acceptable
- do all the things someone would normally expect them to do.
Products must also:
Consumer guarantees | ACCC
- match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
- match any demonstration model or sample you asked for
- be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
- come with full title and ownership
- not carry any hidden debts or extra charges
- come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
- meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
- have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.
Master
As a minimum you think they would at least machine the rotors and new pads....
That sucks they didnt want to help!
Good luck
Fossicker
No luck with LRA customer care.
looks like I will be pursuing issue under
Consumer guarantees on products and services.
OldBushie
I had the same thing with my Hyundai iloadofcrap, at 20,000k rotors were warped, they were going to charge me $120 to machine them, I fitted new ones with pads for $200.
Lost my sales.
My old vz Holden one tonner did the same, machined them for free.
Fossicker
It's pretty poor really.
considering average yearly driving is 15,000 to 20,000 K's.
Does this mean that you should expect to have to replace
your rotors every year if you travel the average klm/year.
It's interesting that the dealer said they usually cover it up to a year.
I was unaware that my cared for pride and joy's rotors would be wearing out
while tucked up snuggly in it's garage.
Being the second car, it's only done just over 9,000km a year and a total
of 18,600km when dropped in to the dealer.
Fossicker
After 4 months and going to NSW Department of Fair Trading
rotors and pads are being replaced under warranty on Wednesday.
A Keeper of the TGO
Well done mate.
Cheers,
Sean
“Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” - Albert Einstein
Fossicker
New rotors & pads were installed yesterday along with a car wash done under warranty.
Annoyed with the hassle and time it took to finally get it done.
Very happy with the end result..... No more vibration.....
If you are in the right, persistence is key...
Wizard
SupporterYou shouldn't need new rotors for a long time unless they deteriorate more when lightly used. I have done 90,000km in less than 24 months in my D4 and there has been no issue at all with the rotors. I had new pads last year on the original rotors and I am getting new pads fitted today, so I am expecting that the rotors will probably need replacing due to being too thin. However, no vibration or warped rotors for me in that time.
The car had done 55,000km when I bought it and I don't know what had been done to the brakes prior to that. However, my rotors have done the water crossings at Cape York, Lichfield National Park, Kakadu and many others with tens of thousands of km of rough outback roads with no issues whatsoever. There is certainly no inherent weakness with them.
Bob
Wizard
SupporterUpdate on my previous post.
The D4 just needed rear pads. Fronts are still good and no new rotors. I can't believe how long the pads and rotors last on such a heavy car.
Bob
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