Thread: Service - Do we expect too much ?

from a slightly different angle i understand your angst!

i have had my belly in knots at the moment trying to pick, i have had the most disastrous experience with another brand in the sales area, they are still calling me even after i have said no thanks, please, NO THANKS and much stronger than that but still they call.

the LR (sales) place in adelaide seem exceptionally nice, professional and helpful so far..but thats sales and not service dept


try to take a step back and breath, and let the rot and all go on by..revisit when you feel like it....thats my pathetic motto anyway

may not be your thing at all but in a year or three the new ford, expedition (i think its called, may be called territory here in Oz) is meant to be available. based on the ranger but with independent rear suspension and possibly seven seat optional, is meant to have a lot of australian input into the design..thing is parts, service and reliability are good from ford, imo of course, which has some advantages for us here in Oz.


cheers
chippy

Volvo XC90? engine a bit agricultural and stupid foot parking brake.
Tried Trivett, salesman was too smarmy. We got our D4 from Alto. Sales rep we got was very helpful, but then we have dealt with him before, so no surprises. We got a good deal too.

I am still waiting a callback from Dec 2009 when I left a two messages (including one for the Sales Manager) for Alto Artarmon (5 mins drive away) saying "Please call me back - I have got a price from your salesman already, I want to come in, sit down and put a deposit down for a new D4." Trivett Parramatta was far and away better. How much easier am I meant to make it to take my money?

Trivett Parramatta was far better!

Hi, thought I chipp in on this one, have found the Sales mngr. at Purnell to be very receptive, indeed significantly better than your current dealer. cheers and good luck
ps service dep. seems ok as well

in my experience its not limited to one brand
We brought a new Pajero and one salesman couldn't answer any questions and the next one at another dealer knew everything we wanted to know. we found the same at Toyota. My Mrs has a Bmw and it came with free servicing and loan car except when she took it in for its first service they told her it was free but you should do a wheel alignment and a few other things that they wanted her to pay for plus wanted to charge her for the loan car, she took it to another dealer and they did everything that needed doing for free gave her a car no questions asked and did it with a smile.

Originally Posted by Snowy

Hi, thought I chipp in on this one, have found the Sales mngr. at Purnell to be very receptive, indeed significantly better than your current dealer. cheers and good luck
ps service dep. seems ok as well

I agree - John is a great guy and their pricing is way better than the others in Sydney. I've bought my D3 and D4 from him.

Sales staff often turn over quickly, If you have had a good experience at a dealer and the same guy is still there go back.

I had a bad experience at Trivetts in Parramatta earlier this year however the guys at Alto's were great. Other times Alto's have ignored me. I eventually bought interstate and that was a very good experience.

Timing is everything for pricing, a lot depends on where they are in their sales cycle and what targets need to be met. Bad service depends on the staff at the time. If you aren't happy write to the sales manager and the dealer principal I'm sure they want to know.

Interesting,....

I did get an email this evening from the service department, but the quote is absolutely useless, did not include a particular requirement.

Customer Service .... gone from good, to so so over the years, now closing in on terrible.

All I manage to get from the sales department is a printed pricelist and a self serve coffee. mmm, no service there either....

At least Purnell is on the south side of the harbour. If they cant entice me, I might even look at a ford, maybe I should just get a f550 (diesel) and be done with it