Thread: Service - Do we expect too much ?

Originally Posted by eddomak

I am still waiting a callback from Dec 2009 when I left a two messages (including one for the Sales Manager) for Alto Artarmon (5 mins drive away) saying "Please call me back - I have got a price from your salesman already, I want to come in, sit down and put a deposit down for a new D4." Trivett Parramatta was far and away better. How much easier am I meant to make it to take my money?

Trivett Parramatta was far better!

I think you'll find all dealers have a finely-tuned Sales Prevention Department. I've had similar experiences at several dealerships over the past three or four years, Audi and LR included. At the Audi dealer I walked in, wandered around for ten minutes before some young guy bothered to ask me anything, finally chose a car, told him to add up the options I wanted and give me a call with a price. Never heard from him again.

At the LR dealer across the street, I test drove a new Sport (This was in 2010), told him to call me with his best price after he'd spoken to his boss...and never heard from him again. Eventually drove clear across town to their rival dealer (unfortunately owned by the same businessman) and demanded they sell me one on the spot. Jeez, how hard does it have to be to give someone your money?

Originally Posted by mowog

Didn't start well asked for a test drive after the test drive handed the keys to the sales driod who just spun on his heals and walked away. I was dressed like a grub in paint splaterd clothing but.... not a away to act I thought.

Actually I like doing that, usually gardening clothes, and parking some distance away, the walking in.

If I get decent service then, I'll get decent service after.

One of the best is still Lexus; even though salesman didn't think I had the cash (didn't see my car, and made remark about trade in), was happy for me to test drive. After seeing my car, even followed up on the test drive...