Thread: Recall Advice Please - High Pressure Fuel Pump

There should be an indication either on the car or in the service history as to whether the recall has been done, recall are covered if they have not been done, regardless of whether the car is out of warranty.

Baz.

Pawkers - I had the HPFP replaced on my previously-owned D3 four times. All bar the last replacement were failures. The most important replacement was the last one - which occurred in October 2010 when it was in for a service. That was for the newly designed HPFP front bearing.

Thanks Redback and Jonesy63.

I fully expect that the dealer will come back and say "that recall does not apply to your vehicle."

I'm wondering how Land Rover could deny my FILs claim when his vehicle matches all the criteria of the recall, including the VIN number (it is in within the range of VINs affected).

Is there a Land Rover HQ Dept we should speak to or the Dept of Fair Trading perhaps?

When I bought my RRS in Dec 10 I checked ToPix and it indicated that my brake booster and fuel pump recalls had not been done - were done the following week and I have had no issues. When I next checked ToPix it then indicated no outstanding actions - so it would seem the information on ToPix is up to date.

I suspect that the recall has been done on your vehicle but you have subsequently developed an issue. Would be outside of warranty so either LR will do the right thing or you will need to seek advice as to whether the conditions of the new consumer law apply.

Good luck with it.

Garry

Just an update: We have spoken with the dealer and they are taking it up with Land Rover Aust. The dealer agrees the VIN matches those vehicles affected.

I also spoke to a Land Rover mechanic (friend of a friend) and he said recalls sometimes have two components - a VIN id and a specific part or batch number on the potentially faulty part.
He said the part/batch numbers are not usually released to the public because it is not really useful to the public.

So even if the VIN is in the recall range the HPFP fitted might not be.

We will wait and see. I'll keep this updated.

Thanks

Originally Posted by pawky

We have spoken with the dealer and they are taking it up with Land Rover Aust. The dealer agrees the VIN matches those vehicles affected.

So I take it that you are still not clear whether the recall has been done.

Didn't the dealer tell you if the recall had been done? They can tell you on the spot.

Consumer law says they should fix. You may have to argue and fight though.
Where are you located?

I promised to keep this updated so here is the latest:

In short, we haven't had too much luck so far but there is a small light at the end of the tunnel.

Firstly, the recall. Land Rover acknowledged the car was eligible for the HPFP recall. However, according to Land Rover records the brake booster and fuel pump recalls were dealt with in less than one day at one of the Sydney dealerships (they must have worked like maniacs because the car wasn't even in for a full day - we live in Newcastle so the car was driven down, repaired, and driven back to Newcastle all in the same day). So no luck there.

After that info we asked Land Rover to foot the bill since, if a new fuel pump was fitted as they claimed, then it failed in a short amount of time. They denied the claim on the grounds that the pump failure was due to water contamination in the fuel and the repair was outside of their 20,000km warranty on new parts. So no luck there either.

Since Land Rover said the failure was due to contaminated fuel we then lodged a claim with NRMA insurance as they cover damage from "contaminated fuel." Unfortunately it is up to Land Rover to convince the Claims Assessor that contaminated fuel caused the damage and it wasn't normal 'wear and tear.' So we are still waiting for the Assessor to do their thing (but the car has been repaired and is back in my Father-in-law's garage).

I'll let you know as the saga continues.