Thread: Mitch Hitch

Thank you for your update Aaron, much appreciated, that is down right discraceful of this company to do this to you guys and, then pass it off as the genuine product, I will be passing this on to the other forums I frequent.

Baz.

Originally Posted by MitchellBros4x4

Just to keep you in the loop.

We acknowledge that we have been tardy with delivery of product to the market place over the last 18 months, we have struggled with the previous manufacturer and we just couldn't get the right result from them and we couldn't deliver a substandard product to the market.

Thanks to everyone who has continued to support us, we sincerely appreciate your patience and kind words many have had to say about us.

We expect to have more product by Mid March, we're satisfied with the new manufacturer and we're going into production next week.

Thanks again,

Aaron Mitchell

I find myself a little concerned with this "substandard product" have any of these ever been shipped to customers?

I tow a 3.5t Caravan so I want to be assured I am not doing it with a substandard product.

Originally Posted by harry

and I have been trying to get one of your hitches for about six months and since late November, have been on your list of people to contact when you have the hitch available, and made many phone calls asking when the hitch is ready.


I have just last week ordered one of the british off road hitches.


so whats the problem?

I fitted my new hitch today, not difficult at all, and I still haven't heard from mitch!

Originally Posted by MitchellBros4x4

Just to keep you in the loop.

The manufacturer of these hitches is claiming to have licensing rights to the hitch, this is not correct. These individuals were a major distributor of ours, they claim to have these rights, this is not correct.

We have had some manufacturing issues, we were not happy to distribute the product because it was not 100%.

Everyone who has contacted us to obtain a hitch has been placed on a register and as we promised to contact everyone when the parts are ready and we're satisfied with the final product, we will advise everyone of the status.

This product that is being sold by British Offroad is not "the new mitch hitch" and it is a copy of our design, we've already started the process because we believe these individuals have stolen our intellectual property.
should I mention price?

We're a small family business, we don't make millions of dollars profit every year, we struggle to make ends meet. We have been taken advantage of by a very large Australian company who import Land Rover parts into the country, it does not feel good to have your products knocked off and have the company try to sell their product as your very own. They're obviously trying to make sales off our good name.

We acknowledge that we have been tardy with delivery of product to the market place over the last 18 months, we have struggled with the previous manufacturer and we just couldn't get the right result from them and we couldn't deliver a substandard product to the market.

Thanks to everyone who has continued to support us, we sincerely appreciate your patience and kind words many have had to say about us.

We expect to have more product by Mid March, we're satisfied with the new manufacturer and we're going into production next week.

Thanks again,

Aaron Mitchell

its a shame that you weren't more honest with those of us on the waiting list and contacted us with your progress.
as you know I have jumped ship and bought the other one.
there seems to be a bit of bulsh about who is doing what, but at the end of the day, if you cannot support those customers that signed up to buy your product why get upset when they, me and others, bail out.

Originally Posted by mowog

I find myself a little concerned with this "substandard product" have any of these ever been shipped to customers?

I tow a 3.5t Caravan so I want to be assured I am not doing it with a substandard product.

Hi Mo,

Absolutely not, our QC process prevented us from sending them out and if you read my earlier post I suggested that we couldn't send them out because we weren't happy with them.

We've got integrity.

Aaron Mitchell

Hi,
I bought one of the "replacement hitches" from British OFFROAD"

When I went to their website at the time I am sure it advertised it as the Mitch Hitch replacement. I don't believe it does now.

Was I imagining this or not. What did other people find

Richard

Originally Posted by harry

its a shame that you weren't more honest with those of us on the waiting list and contacted us with your progress.
as you know I have jumped ship and bought the other one.
there seems to be a bit of bulsh about who is doing what, but at the end of the day, if you cannot support those customers that signed up to buy your product why get upset when they, me and others, bail out.

Thanks for your sentiments Harry.

We have been honest with everyone, if you were on the register you would have received several emails in the last 6 months outlining the situation.

There's no B.S Harry, our product, that we've had in the market for over 7 years now, has been copied by a large business who has tried to capitalise on our good name and British Offroad were also allegedly hoodwinked about the situation too.

We're happy that you've got your needs sorted, we're not upset that you and other went and purchased the other product, you did what you had to do and we understand that.

Aaron Mitchell

Originally Posted by wbowner

Hi,
I bought one of the "replacement hitches" from British OFFROAD"

When I went to their website at the time I am sure it advertised it as the Mitch Hitch replacement. I don't believe it does now.

Was I imagining this or not. What did other people find

Richard

You're right Richard, the website did make claims that their component was the replacement mitch hitch, links from their Mitch Hitch page were redirected to the new hitch page etc etc.

Using our name to promote their product is illegal. British Offroad are good guys, they've been clients of ours for a long time and true to their good form they corrected the problem within 24 hours once we raised the issues with them.