Thread: Credit where credits due!

Originally Posted by scarry

Back to the OP.

I have had work done at the Bump shop as well,they are fantastic,as was Austral in this instance.

But if the car had not gone to the panel shop,the shoddy repair may have not been noticed by the owner of the vehicle.

The repair should have been done properly the first time before delivery.I wonder how many other vehicles this has happened to.

Yep, so true. Bump shop had several other pre-delivery vehicles in getting fixed (not Land Rovers). Said its not an uncommon occurance. I suppose if i new I was paying for a new vehicle and I knew it had been repaired already, would I be happy to accept it? Probably not, however if it was discounted and still covered as part of the new car warranty, then i would think about it.

I should declare that after it was done Austral also gave me, without my asking, the option of a form of compensation as part of the inconvenience. It was a nice touch and one that certainly made me feel as if they were trying to preserve the buying experience.

Originally Posted by scarry

Back to the OP.



I have had work done at the Bump shop as well,they are fantastic,as was Austral in this instance.



But if the car had not gone to the panel shop,the shoddy repair may have not been noticed by the owner of the vehicle.



The repair should have been done properly the first time before delivery.I wonder how many other vehicles this has happened to.

My ex father in law paid an insane amount of $$ for an xjr jag. Discovered about 6mths into ownership that the entire rear driver side of car had been resprayed (quite well but just not quite). It got down to having paint samples analysed to confirm it as dealer kept denying it. Ended up with dealer paying to refinish entire car to factory standard so it was as new standard. Can't recall how he came across it - I think it was when he got a very small scratch to bumper fixed and the repairer raised it.