It's not about how badly you mess up but more about how you fix it which gets the customers coming back. Just my 5c worth.
Printable View
It's not about how badly you mess up but more about how you fix it which gets the customers coming back. Just my 5c worth.
Just came across this thread - those wheels look as is they are the standard wheels fitted as OEM to the basic RRS models - I have them on my RRS. As now has been found out they do not fit over the bigger brakes - I am surprised you went through the motion of buying overseas as these wheels are quite cheap on the ebay second hand market here.
A sign of a good supplier is not only how well they treat you when buying but more importantly how well they treat you when things go wrong - it is graet to see that they have done right by you without any hassle.
Glad it all worked out in the end.Attachment 125520
Quote:
Originally Posted by garrycol
Totally agree, the main reason to purchase new from OS was that as 18" wheels they were supposed to fit the D4 3ltr, after asking a number of times, which they don't. But as you said they rectified things very quickly and right up to the Director spoke to me as well as emailed an apology for their mistake. [smilebigeye]
