Thread: Need to restore faith !!

Originally Posted by Tombie

Full credit until you realise one club member waited without a vehicle for 7 weeks for it to come from Japan!

Then he had the dust problem through the firewall.

The Original Poster doesn't say if the dealer gave him a loan car , but he waited 7 weeks for his car to return.

Certainly my experience with L/R and the warranty system , and complaints to L/R Australia about a WA dealership were woeful to say the least. 6 letters and several phone calls just to get an acknowledgement they received my complaints. Actually 15 odd years later and I still haven't received anything back from L/R Australia.

Anyway hopefully the Original Poster see's this for what it really is , a dealership who seems to have no clue and no morals, and it might be time for him to source a good independent service centre.

Cheers Ean

Yeah curious about dealers. My mate came around last week, put his just serviced (as in the previous week) and very nearly out of warranty D4 up on the hoist to have a look around. Pulled the engine cover for a better look and saw an engine oil leak r/h rear of the motor, below starter motor. So back to the dealer he goes and the diagnosis is leaking sump gasket, 3 day job which necessitates front Diff removal. When asked why they didn't pick it up at the previous week service the reply was "we didn't think it was important ".
Makes no sense to me on any level other than the tech doing the work didn't care.
Interestingly, the whole thing spooked my mate and he decided to shelve out the $2k+ for an extended warranty. Perhaps there is method in the madness.
Peter

From reading this thread it seems that the warranty is not for protecting you from poor build quality or faulty items, but rather dodgy dealer workmanship

Originally Posted by Disco-tastic

From reading this thread it seems that the warranty is not for protecting you from poor build quality or faulty items, but rather dodgy dealer workmanship

I wonder however if the dealer would have had the same diagnosis if warranty wasn’t involved. I would expect not.....

Originally Posted by DiscoJeffster

I wonder however if the dealer would have had the same diagnosis if warranty wasn’t involved. I would expect not.....

I suspect you are right, Much like just about any other insurance job on a car that gets padded by the panel beaters

Originally Posted by DiscoJeffster

I wonder however if the dealer would have had the same diagnosis if warranty wasn’t involved. I would expect not.....

Maybe the O/P should think that he is in front having 2 new turbo's fitted , so should be turbo trouble free for many kms to come.

Cheers Ean

Originally Posted by pjgrandad

The problem was the little 12 v actuator motor on the LHS turbo had failed. This little motor controls a link that varies the turbo`s output.

Originally Posted by pjgrandad

Has anybody out there had an issue with this ?

Not with a Landrover but I know people with Ford Falcon and Territory turbos of about 10yo that have had this problem. A common problem. They just replaced the actuators. A bugger of a job apparently.
I wonder, in their case, if it would be easier just to replace the whole turbo? Would be more expensive I suspect.

Originally Posted by PeterJ

Yeah curious about dealers. My mate came around last week, put his just serviced (as in the previous week) and very nearly out of warranty D4 up on the hoist to have a look around. Pulled the engine cover for a better look and saw an engine oil leak r/h rear of the motor, below starter motor. So back to the dealer he goes and the diagnosis is leaking sump gasket, 3 day job which necessitates front Diff removal. When asked why they didn't pick it up at the previous week service the reply was "we didn't think it was important ".
Peter

There is a Bulletin on Topix about this, telling dealers not to replace the sump gasket because that is not where the leak is. It is usually coming from somewhere else and reading between the lines, they are sick of paying out warranty work for misdiagnosed sump gasket leaks. My 2010 D4 has had a couple of leaks that at first glance looked like sump gasket or rear main and none of them were related to either of them. The most serious leak turned out to be a stripped sump plug and you would swear it was not coming from the sump plug until you do a proper leak test after cleaning everything up properly. The indie thought it was a leaking oil evacuation tube for some time until one of the guys finally found the real problem. At 275000 km, still no engine leaks once the minor peripheral things were fixed.