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Thread: Breakdown two weeks after last service and warranty end - should LR be gracious?

  1. #1
    Join Date
    Apr 2008
    Posts
    125

    Breakdown two weeks after last service and warranty end - should LR be gracious?

    Hi all,

    Been a while since I've posted, been motoring along happily with a 2014 D4 3.0SDV6. Unfortunately after restarting the vehicle at the weekend there was a not very good noise within first 1-2mins of idling. To me it sounded like a belt or something mechanical, no warning lights on the dash.

    End result was a tow organised by LR Assist after NRMA guy said "yeah maybe loose belt, pulley and water pump but not seen this before".

    Vehicle is now at the main dealer I've been since purchase for service. My question is - should they look after me better than replacement of these items at my cost???

    I had the vehicle in for it's 60 month service 2 weeks ago ( same day the LR Assured Extended Warrarty expired ). I had timed that service so if any issues were flagged or updates needed it would be covered. Now I will have to pay $1399 for this repair and vehicle is off the road till Friday as LR have only one water pump available in the country ( which is being transferred from another dealer ) plus other parts from Melbourne.

    Has anyone had a water pump fail like this at 43,000km or less? Is that normal and would a scheduled service pick this up? The service agent told me that it's not something could be picked up and I was unlucky.

    Asides from replacing tyres all round ( once ), rear pads twice, front once and wiper blades and a new battery I've not had to use the factory or extended warranty so have no experience of how this type of issue is handled.

    Appreciate any advice or suggestions.

  2. #2
    Join Date
    Apr 2012
    Location
    South Australia
    Posts
    1,043
    You should receive “good will” on this repair.
    Assumption being full service history etc.
    Cheers
    Tombie

    Gone - D1 AZZKIKR - 5.0L Supercharged with the lot
    Gone - Tombraider Defender - Lara
    Gone - D2 TD5

    D4 MY11
    - Just about the way I want it.
    D90 MY15 - Just about the way Mrs Tombie wants it.
    Cancelled the new order...

    And for those fun times:
    2007 Suzuki M109R Boulevard Limited - 1800cc of V-twin goodness
    2020 Suzuki Katana - 1000cc of pure mayhem - Just Send It

  3. #3
    Join Date
    Jan 2007
    Posts
    529
    Non specialist mechanic picked up on a grumbling water pump and replaced it b 4 it failed. ....so I would expect LR should have detected it!

  4. #4
    Join Date
    Apr 2008
    Posts
    125
    Quote Originally Posted by Tombie View Post
    You should receive “good will” on this repair.
    Assumption being full service history etc.
    Yeah full history same dealer for this vehicle, insisted that LR Assist take me there even though I was technically closer to another in the metro area. They always seem keen to score a 9 or a 10 when surveyed so fingers crossed. I’ve had someone from Jaguar Land Rover contact me as well following up on the tow and repair.

  5. #5
    Join Date
    Jul 2006
    Location
    Tuross Head, South Coast, NSW
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    5,213
    Quote Originally Posted by dukemasterpro View Post
    Hi all,
    .... .....
    Has anyone had a water pump fail like this at 43,000km or less? Is that normal and would a scheduled service pick this up? The service agent told me that it's not something could be picked up and I was unlucky.
    .... ......
    Not the same vehicle and not the same distance, but I did have a water pump fail dramatically at about 120,000km on my 300tdi.

    It wasn't leaking or making any noises, but the bearing suddenly collapsed almost immediately after starting one morning the day after returning from a trip to Qld.

    Since I had had barely started off, I heard a noise and pulled up before it was even up to operating temperature, so no overheating problems even though coolant was pouring out.

    Maybe it is possible for a failure to give no advance warning. I had no warning signs.

    1973 Series III LWB 1983 - 2006
    1998 300 Tdi Defender Trayback 2006 -
    - often fitted with a Trayon slide-on camper.


  6. #6
    Join Date
    Oct 2007
    Location
    Brisbane West
    Posts
    6,174
    Quote Originally Posted by Tombie View Post
    You should receive “good will” on this repair.
    Assumption being full service history etc.
    Yep and if good will doesn't do it, start mentioning Australian Consumer Law and your preference not to get lawyers involved, but as a matter of principle you will if needed.

    There should be no planet on which a water pump with those kilometres and young age, assuming coolant was changed when stipulated, is not replaced at no cost to you.

    Cheers

  7. #7
    Join Date
    Jan 2014
    Location
    Perth Western Australia
    Posts
    1,444
    Water pumps on the v6 diesel seem extremely long lasting, one might say they out last the engine

    I'd say:
    *unlucky it failed.
    *useless and typical dealer network that a genuine pump takes so long to get in, but surprised they actually have one in Australia.
    *I have a genuine one in stock.
    Regards
    Daz


  8. #8
    Join Date
    Sep 2014
    Location
    Baldivis WA
    Posts
    642
    I would check that LR "inspected" the vehicle including the cooling system. Their work carries a 12 month warranty, so even if out of factory or extended warranty, the last job is always covered, including inspection work.

    What i dont fully understand is the OP states the water pump failing at 43000km and being out of factory AND LR extended warranty. Being a 2014

    As a comparison, my 2011SDV6SE was bought by me second hand in 2013 with the balance (1yr) of new car warranty (3yrs) plus i added platinum 4yrs LR extended wty. I came out of warranty in Dec 2017, 6 years after 1st registration. In that time i had approx 12,000 aud worth of waranty work done the extended wty was 3500 over 4 years so paid for itself 3 times over.

  9. #9
    Join Date
    Apr 2012
    Location
    South Australia
    Posts
    1,043
    Early 2014 3 yrs + 2 yrs is 2019.
    Cheers
    Tombie

    Gone - D1 AZZKIKR - 5.0L Supercharged with the lot
    Gone - Tombraider Defender - Lara
    Gone - D2 TD5

    D4 MY11
    - Just about the way I want it.
    D90 MY15 - Just about the way Mrs Tombie wants it.
    Cancelled the new order...

    And for those fun times:
    2007 Suzuki M109R Boulevard Limited - 1800cc of V-twin goodness
    2020 Suzuki Katana - 1000cc of pure mayhem - Just Send It

  10. #10
    Join Date
    Oct 2014
    Location
    Brisbane
    Posts
    3,410
    Quote Originally Posted by Eric SDV6SE View Post
    What i dont fully understand is the OP states the water pump failing at 43000km and being out of factory AND LR extended warranty. Being a 2014
    I was only offered a 2 year LR extended warranty by the dealer in 2014 when I bought new, so the warranty end would have been at 5 years if I had taken it.
    This is probably what the OP had too. Glad I didn't bother given that no warranty work was required in the 4th or 5th year.
    I agree that water pump failure at that age/km's is unlucky/rare.

    Regards,
    Scott
    D4 TDV6 MY14 with Llams, 18" Wheels & BFG KO2s, Traxide DBS, Drifta Drawers, Rhino Platform, APT Sliders & compressor plate & Mitch Hitch
    Link to my D4 Build Thread

    Ex '77 RRC 2 door. Long gone but not forgotten.

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