Thread: Am I unreasonable ?

Originally Posted by Disco44

G'Day all, I don't know if this has been suggested before but can we,as LandRover owners and members of this forum,somehow get to the bosses of LandRover Australia and express out outrage at their performance in Australia?
I don't know how to go about it.....any suggestions?
Cheers,
John ( disco 44 )

Yep.....should be fairly easy....just don't go posting them anything bulky

Gave up on dealers long ago; while in Perth I used Franzone Motors where their service guy (John) owns a D3 - brilliant. Now I'm in Adelaide and equally pleased to have just found an independent service centre where the business owner has just bought a 09 D3; cant ask for better than that!

HOORAY, permagrin returned
Phone call, manager back from holiday, parts here, car booked in ,loaner waiting, other guy does not work here anymore.
Another phone call all fixed ready to pick up.
My faith has been restored in my local dealer,best in the country,(I'm so easiesly corrupted) now if we can only get that chick back to work on the counter.
Anyway my whinge is over,back to the good stuff,
D4's will not disappoint ya
PS, anyone know how to make the satnav play on the go
Cheers Ken

Did you see this post in another thread (re your car...)

Originally Posted by stig0000

idk if i should say this but yes,, and i know that car, but never once have us in the back seen that car,, we have a guy at the front and what ever you do dont talk to him, ask for Paul, he will allways help you,

but in our defence i must say that over the xmas new yrs brake LR tec support in syd is on holidays, and no matter how hard we try we cant make things happen eny faster, untill landrover aus gets back to us,

the thing i find most and hard to believe is that when people complain about the service,, its allways us guys in the back that get the blame, its the people at the front tell us what to do,, thats there job, we can only do what were told, so if were not told something, its not going to happen,

im not pointing or blaming enyone, were all landrover nuts here, and all here for the same reason,

LR 90 PUMA No one wants them

Originally Posted by isuzurover

Did you see this post in another thread (re your car...)



LR 90 PUMA No one wants them

i did say that, but our dealer ship is small, and has only 2 people out the front for service, and they are worked alot, and both service staff have alot on there plate,,

just glad that your car is all good and your happy with your new d4,

Originally Posted by stig0000

i did say that, but our dealer ship is small, and has only 2 people out the front for service, and they are worked alot, and both service staff have alot on there plate,,

just glad that your car is all good and your happy with your new d4,

Hi nick,
I know where your coming from but that part should have been ordered on NOV 12 2009 quite awhile before Xmas. It wasn't ordered till Paul got back from holidays this week,after 5 calls to and no return calls from front desk clown, I know this because I had been onto LRA about it and was always in stock.just never ordered. I'm not unreasonable was just pi**ed off at being f'd around.

Cheers Ken

Roamer - can I ask (I see you're on the Sunshine Coast) - what dealership are you dealing with? Is it all the way down in the Valley at Austral Motors by any chance? I have found them pretty poor on the communication and responsiveness side.

I've been told MR Automative at Redcliffe are great - and several generations of guys who have all looked after landrovers, so clearly have a personal/family interest. I'm not sure if it's true, but I've also been told that they are licensed to fix stuff under warrantee. Just so you can file it away for future use...

Originally Posted by FifiLámour

Roamer - can I ask (I see you're on the Sunshine Coast) - what dealership are you dealing with? Is it all the way down in the Valley at Austral Motors by any chance? I have found them pretty poor on the communication and responsiveness side.

I've been told MR Automative at Redcliffe are great - and several generations of guys who have all looked after landrovers, so clearly have a personal/family interest. I'm not sure if it's true, but I've also been told that they are licensed to fix stuff under warrantee. Just so you can file it away for future use...

Thanks for the info,but "Pacific are terrific (nearly) everytime"