Thread: Damaged door during recall work

If they didn't tell you about the damage/repair at least when picking up the car, you can't assume an honest answer on anything from here on. Everything in writing. You choose a repairer to fix the botch job. They've had a chance. Even that amounted to unauthorised repairs.

I agree about trust.



Here comes the kicker....

The General Manager nor the Service Manager were aware of what had occurred. Apparently, one of the mechanics scratched the door while working on it and made a decision to get a mobile paint sprayer to blow it in quickly without informing his manager.

I've now been in contact with Land Rover Australia and they're now overseeing the upcoming respray and a replacement wheel.

It's going in on Monday for the fresh respray, why do I feel nervous !

AJ,

I read about this on rrsport.co.uk.......pretty lousy treatment by any standards.

You are doing the right thing by going through LRA. I would be looking for something in return for your troubles as a gesture. Extended warranty maybe or free servicing etc.

Hope they sort everything out for you.

My 2 month old RRS is currently in the stealers for 4 days having warranty work done:-

1. Tow pack fitted which was missed off the factory order
2. Deformed passenger wing mirror housing being replaced
3. Rear roof spoiler paint was stained - being re-sprayed
4. Rattle from driver side door speaker - being replaced
5. Rattle from center console
6. Optional TPMS does not show tyre pressures in computer - investigate software
7. Front parking sensor auto software fix
8. Opticoat being re-applied to replaced parts

After reading your post I will be sure to give the vehicle a thorough inspection when I collect on Friday!!!!

Hey Dr,

I've been offered a two year extended warranty. More importantly for me, is to get the car back to where it was. I've now got everything in writing and I've demanded a written lifetime guarantee for the work. It's going in on Monday for the week.

If I were you I'd get the car out in direct sunlight and go through it with a fine tooth comb before leaving the stealers ! I've now discovered further overspray on my centre console ffs! I'll never trust them again.

Originally Posted by AJ1

Hey Dr,

I've been offered a two year extended warranty. More importantly for me, is to get the car back to where it was. I've now got everything in writing and I've demanded a written lifetime guarantee for the work. It's going in on Monday for the week.

If I were you I'd get the car out in direct sunlight and go through it with a fine tooth comb before leaving the stealers ! I've now discovered further overspray on my centre console ffs! I'll never trust them again.

Thanks for the tip AJ. Feel for you buddy.

I would be taking pics,although the may not show much.

Then after the work is done,i would have it inspected by a good quality paint shop for an independent opinion.

Or maybe have this done before it goes in as well, so you have a before and after record.

Hope it all goes well,i feel for you as well.

I am sure JLR aus will not be happy with the dealership.

Thanks Scarry,

Photos already taken.

I received a written official apology from JLR now and it's going in on Monday for unto 7 working days.

Originally Posted by DrFox1969

Thanks for the tip AJ. Feel for you buddy.

Dr Fox,

How did the collection go last week ?

It's D Day for me today....