Thread: Front Prop shaft failure - Discovery

<div class='quotetop'>QUOTE</div><div class='quotemain'>Have you spoken to the company that did the lift for you??? [/b][/quote]

Ummm, I did the lift myself so I dont want to go shifting the blame to me :wink:

As for getting past the customer service people, after asking to speak with his manager/boss I was given a blunt "No" and they would not speak to me anymore after that. I will be sending a letter and email to higher authorities but I cannot get any phone numbers.

Anyone know any numbers for LRA personell?

Adam,
that doesn't sound good, the customer service staff refused to let you speak to a manager. Mate when in doubt get names and lots of them.
If your refering to a specific dealer ship, find out the name of the pricinpal.
More importantly please don't keep it a secret, which dealer and where.
Its about time the specific defaulters were named.

As far as the LRA head honcho's go perhaps our British 4wd connection can help.

Have a look in your manual all the assist numbers are there, try to get through from there.
On page ! of my owners manual there is this statement.
Landrover customer care comitment.
Our commitment is to provide Land Rover Owners with a unique ownership experience through extraordinary customer satisfaction.

If it is Landrover Australia that has denied you access, simple just go to Fair Trading and Lodge a complaint regarding not providing new vehicle warranty. Then let the press know,

I am sure they will then want to contact you.

john

Lawyer time.

I don't know if this will be of help but the 95 Rossignol (bought new) I had was lifted as delivered, (still got the pics). I didn't know about this stuff until maybe a year after I bought it...

But the hair splitters will probably say that was a series one....

Bugger.....

Walker,

Bypass the customer supportless evasion people and go straight to fair trading, get them involved and I'm sure you will be hearing from LR to organise a suitable time for repairs and probably even a loan car during the process. :wink:

I would highly doubt that a medium and still legal suspension lift (especially as it is to cater for the weight of bar and winch) would cause or void warranty, dont they offer a h/duty suspension system as one of their options, does it specifically state on the warranty documents what will and wont void warranty.

Adam the Ghost who walks (Mr Walker)
You have gone quiet, what is the update with this, Who is the dealer?



john

Have got a bit of play in mine (2000 disco II, 105,000km), am planning to fit the older style fixed shaft with joints each end, appraently series I fits OK. Any problems known?

PGF

I have given up on Land Rover. I exchanged a number of emails with Steve Morten (General manager of LRA) and he ended up getting into lots of totally irrelevent area's. He made mention of all the other accessories I have (bar, winch, lockers) and that most of my car was out of warranty now because of it. He also threatened to " dob me in" for running 32" tyres as they don't comply with ADR's. [img]style_emoticons/<#EMO_DIR#>/sad.gif[/img] [img]style_emoticons/<#EMO_DIR#>/sad.gif[/img] [img]style_emoticons/<#EMO_DIR#>/sad.gif[/img]

Anyway Range Rov are doing a great job at the moment fixing it all up.

Originally posted by walker
He also threatened to " dob me in" for running 32" tyres as they don't comply with ADR's.

Who the hell is he! Seriously some people are just so very ordinary.