EBay comments changing

**Ben** · 7th February 2008, 02:28 AM

Originally Posted by 100I

When you specifically state pickup only, and some Wally bids and wins from whoop whoop, the seller is then forced to decide whether to stuff around packing everything safely (so they don't incur neg feedback) or do they cancel the sale & relist? What recourse is there to vent when people don't play by the sellers rules?

The buyer shouldn't be making payment before sorting out the postage/pick up side of things. So in those cases, a seller wouldn't leave good feedback.

If the buyer paid and the seller had left feedback, then the buyer left negative feedback because "pick up only" was really "pick up only", then the seller can always comment on the negative feedback entry. Eg. "Buyer didn't pay attention to 'pick up only'." and the feedback mutual retraction could come into play when sorting out refunding the buyer.

**p38arover** · 7th February 2008, 07:36 AM

It annoys me that sellers won't leave feedback until the buyer has done so.

**Xavie** · 7th February 2008, 08:18 AM

Originally Posted by p38arover

It annoy me that sellers won't leave feedback until th buyer has done so.

As a buyer I generally refuse to leave feedback if the seller has not. And I get so many abusive emails. So I always just send another letter on to ebay with the abusive email attatched and tell them to fix their system.
When I have sold items I leave feedback as soon as money comes in.

Xavier

**sclarke** · 7th February 2008, 03:19 PM

Dont get me started on Ebay.....

I got booted for life due to 2 people OS that were not happy with a product. i refunded them and i still got booted.....

**cartm58** · 7th February 2008, 04:05 PM

seeing a seller won't send you the goods till you have paid for them and he doesn't care about anything except you paying for items bought the seller's only got 2 choices in comments, paid on time and in full or didn't pay so sellers should only have right to post comment when buyer doesn't pay for their goods.

As buyer l have had mixed results with sellers 95% okay 5% either misdescription of goods, failure to post articles within reasonable time, lie about the transaction.

Ebay is about giving people confidence that money spent will see goods sent, so l favour anything that puts the buyer at ease, seller only loses potential of getting money from 1 buyer if they fail and keeps goods so they can sell them again anyway and make up on loss whereas buyer risks losing money completely if seller a cheat thief liar bogus.

**Davo** · 7th February 2008, 04:37 PM

Yes, anything that makes people more comfortable and assures their rights will only help ebay. I find all the odd stories about their dictatorial behaviour enough to put me off buying that much and certainly from ever using it to run an online shop. There's no way I'm going to try and make some kind of living from a system that has no mediation.

**incisor** · 7th February 2008, 04:42 PM

Originally Posted by cartm58

seeing a seller won't send you the goods till you have paid for them and he doesn't care about anything except you paying for items bought the seller's only got 2 choices in comments, paid on time and in full or didn't pay so sellers should only have right to post comment when buyer doesn't pay for their goods.

not quite..

some buyers are fine for a few days then try and work the lurks to get out of it for one reason or another....

there is two sides to the story and the playing field should be level, but it never will be on ebay.

**jik22** · 7th February 2008, 05:04 PM

Originally Posted by p38arover

It annoy me that sellers won't leave feedback until th buyer has done so.

That, IMHO, was the only bit that needed "fixing". The seller must be able to neg the buyer if the buyer messes about over payment, complains about postage only after winning when it was clearly listed, etc.

Mind you, I am amazed eBay has come down firmly on the side of the buyer - in my experience, they have always sided with the seller in disputes because that's where they earn their money. I'm not surprised they have shown themselves as blind as ever to the real problems and doubtless haven't listened to any feedback anyway.

I haven't used eBay since they banned gun part sales on the US site, and don't see myself in a hurry to rush back unless I have a garage full of crap to clear out.

Like most big companies, their arrogance now seems have exceeded their usefulness.

**dungarover** · 7th February 2008, 05:11 PM

Maybe I've been a lucky e-bay buyer/seller. 99.9% of the people who I've dealt with have been great but I've only had a couple of bad incidences but both were resoved without leaving negative feedback. I've had negative feedback left once but that was my fault and I was new to e-bay and wasn't too sure of the rules, etc...

I had one other time where I had won an mobile phone that I didn'/t bid on. I was ablr to resove this with e-bay and nothing further was taken. I still think that my account had been hacked into and that's the ponly way I can think that the phone was bought for a 'buy it now' price. I was in bed at the time as the auction ended at around midnight (I don't stay iup past at least 10PM during the week. I need to be up at 4:30AM).

Re-changes. I'm a fan of the neg feedback, it's a great indicator that someone is a crap e-bayer but I can also see that it can be abused with some poor bastard suffering because of some boofhead sellers/buyers.

Trav

**cockie55** · 7th February 2008, 07:38 PM

I am both a seller and buyer. I do my best to protect my self from any negative buyer feedback by accurately describing the item, properly packing and posting it quickly at a single and nominal Aust wide rate (registered). Often that means posting below cost.

I state upfront that I will not give feedback until buyer has. I do this only to ensure buyer completes payment on time and they don't forget to leave feedback on me once they have the item. If they are honest it will be accurate feedback comensurate with how I sell. That then helps consolidate my position as a good seller over and above other competing sellers of the same or similiar items.

The only people who need to be fearful of my approach are those buyers who are not honest or looneys.

Unfortunately what ebay are saying by banning seller feedback is there is on balance more sellers than buyers abusing the feedback system.

If they change so sellers can't leave feedback I would ordinarily not be to worried as all sellers are on equal footing and my selling approach should be rewarded with positive feedback.

However what I am fearful of is the combination of the looney buyer and ebay's track record on zero assistance.

Worst experiance I had of this was when they cancelled a auction after it closed and after I had payed for the item with an email saying the ebay terminated the auction because seller had violated a ebay policy. With termination neither I or seller could leave feedback.

When seller did not respond to my concerns by email I sent him some blistering emails saying I was cancelling transfer (which I couldn't as it was too late) but unbeknown to me he was away from home and his computer. In all this ebay were sending me form emails written by a machine that were useless and refusing to provide seller details other than a email address.

It all ended with ebay never acknowledging they had incorrectly terminated the auction and not doing anything so seller and I couldn't leave positive feedback for each other which no thanks to ebay the transaction deserved.

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