Thread: Roverlord Off Road Spares -The Facts

A simple "thanks" seemed insufficient. Thank you Heather and Mario for being the real deal.

Steve

Prompt service. Prompt delivery. Prompt replacement of items damaged in the post ... No questions asked.

Service! That's what it's supposed to be about

Thank you Mario & Heather !

I've had no issues buying stuff over the years, at the start it was via eBay for parts for my classic, lately it's been direct forum contact for a few things for my d1 and d2.
Every time it has been a hassle free process and Mario and Heather seem to have a knack for making it so easy and being easy to deal with.

I'm unsure of what was said in other posts you may be referring to ,but keep doing what your doing, as from a customers point of view, it's working!!

Yep, have to agree with everyone else here, an excellent business to deal with whether by email, forum or phone (conformation of goods).

Finding someone turn up in rain with parts and help to do the job just blew me away. Obviously not an everyday occurrence, but I've never seen anyone but the likes of RACV or a mechanic etc do that.

Love your work Mario and Heather, keep it up

I think I 'Get it' now.

But I didn't think one particular vendor was being singled out...
My point of view is that there is nothing wrong with a business reaffirming their core competencies to assure their customers that they are a good business partner to deal with. There is nothing wrong with reaffirming your value to the customer and strengthening your market position, which is the real message behind this thread. I'm not even bothered by vague comparisons of products / services, as long as they are within the range of normal advertising practices - I'm sure those back in the day enjoyed 'the pepsi challenge', and just about every ad showing the comparison of 'super oxy-action' cleaner 'A' vs copetitor 'B's product while cleaning a filthy bathroom...
I'd think the line would be drawn at claiming that "Company X is a pack of Y's". But we haven't seen this yet (and I hope we don't). The FACT here is that it's all in the name of smart advertising, and increasing competition.

If anyone is wondering why I'm not joining the love-in, it's because I've never purchased from either vendor who is implied in this thread, so cannot comment on my experience, but at the same time, I'm all about business being loud and proud about what they are good at. Some of the best online business I see these days reaffirm their offerings and strengths frequently and with vigor. As a business owner / marketing department, why not?

I'm also very pro-competition for business. The day a business has no competition and can make an easy profit without having to try is the day the consumer will get the wrong end of the pineapple. As a consumer I WANT competition. It keeps everything on a level playing field. I'm not just talking price competition, but also competition of services offered, range, experience etc...
On the flipside, anti competition is a possibility, can land business in big trouble with the ACCC, and should be avoided. This could be as simple as company A agreeing with company B what they will both sell part X for. Or The marketing channel (the forum) preventing advertising by competitor brands. I'm passionate about this too.

So to all parties, keep up the advertising, keep it clean, and keep doing a good job for the consumers, and I'm sure there is plenty of room for everyone to play nice around here. We own land rovers after all, so there is no shortage of things to break, and everyone should get a good slice of the pie

When you are out in a rural area it's nice to know in most cases you will have the components next day, i have another seller in Rochester who also can supply parts but he can't beat Mario and Heather on price :thumbup:

Sent from my SM-G900I using AULRO mobile app

I don't know who said what about who but I wouldn't mind if this site made it easier to see who sells what from where.
I tried searching for Roverlord Offroad Spares on the net and found nothing.


Is there a list of links to vendors sites on this site somewhere please?
cheers,
D

Originally Posted by Dark61

I don't know who said what about who but I wouldn't mind if this site made it easier to see who sells what from where.
I tried searching for Roverlord Offroad Spares on the net and found nothing.


Is there a list of links to vendors sites on this site somewhere please?
cheers,
D

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Jc