Thread: Roverlord Off Road Spares -The Facts

It's a sad affair that we have to write this being a vendor and supporter of this site.

We have been contacted by a couple of members regarding some inuendos posted in this forum by some one else.
Although, It doesn't name us directly we have been contacted and asked could they be referring to our business.

Here are some FACTS:

Fact :Roverlord off road spares is a registered business in Victoria.

Fact: Roverlord off road Spares is a registered by Consumer affairs as a legit business and we bide you consumer laws of the state of Victoria.

Fact: Roverlord off road spares provides Full Warranties on New parts
purchased. And any one who has had a warranty claim can testify how quickly it was resolved and HOW WE PAID for the Return postage of the part: Unlike others we believe it was not the customer's fault so why should they pay for return costs.

Fact: Roverlord off road spares carry their own stock, we are not part forwarders, in fact we don't believe in DROP SHIPPING. We also own our stock out right, not owing suppliers money. So no risk of going broke and not being able to not supply stock to customers

Fact: Yes! we are a successful e - Business, but with "Old Fashion Service" This is our choice and model and it works extremely well for us and our customers and we make no apologies for this nor do we need to.

Fact: We have a supply network also so can also call on stock and usually within 24 hours. Obtaining parts from the same sources as others

Fact: We use Electronic parts software with Vin numbers to ascertain part correctness.

Fact: Roverlord is an online mail order business, and we do a bloody fine job at it. We do best of what we know, we don't dabble here and there.

Fact: Roverlord off road spares is built up by the Good old fashion values of hard work. We started this business from scratch and didn't walk into an already established business.

Fact: We don't only sell on Ebay, we have many repeat customers and many new referred customers buy direct off eBay from us.

Fact: We sell Australia wide, we supply mechanics, workshops and DYIer also. We have even had purchases from mechanics working from Land Rover Dealerships for their own vehicles.

Fact: We do allow some picks some times from AULRO members who are locals. Even After hours for those locals that work late.

Fact: We aren't really in the country, we are in the Melbourne metro area on the map.

Fact: We are online answering inquiries normally 7 days a week and until the early hours of the morning when others are closed.

Fact: Over the holiday breaks we often supply desperate stranded people with parts. This is when others are closed for business.

Fact: We have even driven to stranded motorists with parts in our own time and expense, to help out an AULRO Member/s.

Fact: Roverlord off road spares doesn't rest on "It's Laurels" we constantly raise the bar on service. Feed back , recommendations is testimony of this and we appreciate the support given to us.

Fact: Pricing!, having lower overheads we can provide the same parts as others at very competitive pricing.

Fact: We don't ignore customers, having been in sales for the 25 years, we have taken aboard faults and seeing how companies handle complaints and leave the customers hanging. This is not our business model, it is our hate and any problem if it arises is handled immediately, just like how we would like to be treated.

Fact: We don't man phones, we are online. So you never get put on hold whilst a counter staff is attending another customer.

Fact: we don't provide coffee, if you really need one, we can send a tea bag or coffee satchel in the mail with your part.

Fact: We never bitch or complain about our competitors, that's just bad business practise and usually back fires on people. We just get on with our job

IMPORTANT FACT: Without customers, you have no business. Treat customers well and they will return. That's out business model.

So after all is said and done, Roverlord off road spares will continue to provide outstanding service and prices as this is what "You the customer" demands and we thank you for your ongoing support

Best regards, Mario & Heather

Mario & Heather's little online shop is now my first port of call when looking for parts. After dealing with other LR parts places in Adelaide there's simply no comparison, they didn't keep the stock level that Roverlord does so mail order is cheaper, faster and saves my travel time too.