Roverlord Off Road Spares -The Facts

Quote:

---

Originally Posted by Roverlord off road spares

Thank you Charlie for your kind words.
As I have told many that I have dealt with through the business and have become long time friends as well, it's not always about the money. There are other reasons also. Having battled for many years after a spinal injury, and being told by specialists that I will never be able to be gianfully employed again by someone, it gives me gratification being able to help others and rise up and establish a successful business. As one of my specialist's said, it's great that I have been able to reinvent myself where a lot of people just lay down a give up.
That is is often more important than merely trying to make a quick fast buck. There's plenty of fight left in this old boy ;)
Cheers, Mario

---

It also has a lot to do with the way you conduct business and tranactions in a non BS way with a personal friendly touch with out being prompted.
It should be known that you have on the odd occasion gone the extra mile for a few unfortunates that needed assistance out of business hours . Which surely a lot of company`s with shop fronts could not do or dream of for this you deserve a big pat on the back:thumbsup:

Quote:

---

Originally Posted by rangieman

It also has a lot to do with the way you conduct business and tranactions in a non BS way with a personal friendly touch with out being prompted.
It should be known that you have on the odd occasion gone the extra mile for a few unfortunates that needed assistance out of business hours . Which surely a lot of company`s with shop fronts could not do or dream of for this you deserve a big pat on the back:thumbsup:

---

The common courtesy and thoughtfullness has gone from many many people and businesses these days Chris I agree, well said :)

JC

good service is massively important - I don't understand why its gone out the window so much in recent years. My local DIY store is right on the button. I popped in for some timber for a stud wall the other week and by the time I'd paid for it , it was in the back of the 109. It makes you want to go back.
Thanks for the Vendors list.
cheers,
D

Quote:

---

Originally Posted by justinc

The common courtesy and thoughtfullness has gone from many many people and businesses these days Chris I agree, well said :)

JC

---

I suspect a lot of it is from casualisation of most of the sales staff. They have not beeen there very long, so they don't know procedures well, don't really know how to provide customer service, and are not expecting to be there very long.

And even worse, the same applies to their supervisors, all the way up.

John

Quote:

---

Originally Posted by JDNSW

I suspect a lot of it is from casualisation of most of the sales staff. They have not beeen there very long, so they don't know procedures well, don't really know how to provide customer service, and are not expecting to be there very long.

And even worse, the same applies to their supervisors, all the way up.

John

---

Yep 40% of workers are casual now so if the business isn't offering much, its not surprising they don't feel loyal.

Sent from my SM-G900I using AULRO mobile app

I had my first experience of Mario at Roverlord a few days ago. What a lovely bloke. I have owned Land Rovers for a long time now and I know good LR parts service when I see it. Well done Mario and may this forum provide plenty of business and mates.

Cheers

Thanks guys for your kind words we do try very hard at this business. As Mario and I have worked in the retail business for many years before we started our own business. And we believe in the old fashion service for our customers. Heather;):)

;) Thanks

Hi guys do not forget we are coming up to Easter, so do not forget to check your car. Nothing worst a than sitting on the road side with something broken. Hope you guys have a great break, Heather;)

Hi,
Not sure what this is about but they have just given me great service....especially when they did not have too.

Thumbs up from me!