Thread: NBN accused of cynical plot to shift consumers to pricier plans

NBN - what a con!

We were promised much but very little was delivered.

Originally Posted by Barraman

NBN - what a con!

We were promised much but very little was delivered.

Yes, but that can’t be discussed in the General Forums.

I can't see why it can't be discussed unless the mods. reckon it's too political. We've recently been connected after threats of disconnection etc. and many phone calls later, one latest nearly an hour and half, I thought it was all fixed until today!
Now our ISP wants a survey done to determine why we've cancelled our business service!!!! I bloody well haven't you turkeys.
I am absolutely sick of talking to people with heavy accents I cannot understand (one with a deep guttural SA accent was shocking) about things they have stuffed up and I'm thinking of just quitting them altogether.
But who to go with? And don't tell me TPG/Iinet.
AlanH.

If we start discussing why it isn’t what it should be then it will get political. There have been 2 other NBN threads deleted because of this, don’t make it a third. Keep it on track as is please.

Originally Posted by ATH

I can't see why it can't be discussed unless the mods. reckon it's too political. We've recently been connected after threats of disconnection etc. and many phone calls later, one latest nearly an hour and half, I thought it was all fixed until today!
Now our ISP wants a survey done to determine why we've cancelled our business service!!!! I bloody well haven't you turkeys.
I am absolutely sick of talking to people with heavy accents I cannot understand (one with a deep guttural SA accent was shocking) about things they have stuffed up and I'm thinking of just quitting them altogether.
But who to go with? And don't tell me TPG/Iinet.
AlanH.

Can I recommend each time you complain ask for the name of the person you are speaking too, ask them to log a complaint to NBN itself, and make your own record. Ring again 24 hours later and ask what action has been taken about your complaint. If the person can't find a record of your previous call it means the previous operator did not log your call, which often happens in our experience.
You have to stay right on top of them and be politely persistent or you will be ignored.

Originally Posted by ATH

I can't see why it can't be discussed unless the mods. reckon it's too political. We've recently been connected after threats of disconnection etc. and many phone calls later, one latest nearly an hour and half, I thought it was all fixed until today!
Now our ISP wants a survey done to determine why we've cancelled our business service!!!! I bloody well haven't you turkeys.
I am absolutely sick of talking to people with heavy accents I cannot understand (one with a deep guttural SA accent was shocking) about things they have stuffed up and I'm thinking of just quitting them altogether.
But who to go with? And don't tell me TPG/Iinet.
AlanH.

Try Aussie Broadband, they have Australia based support.

https://Aussiebroadband.com.au

I'm with aussie broadband and some of there people come from parts of the world that I find are very difficult to understand.

They are good, but sometimes when I get a foreigner on the other end, I feel like hanging up and restarting.

Just saying.....

Originally Posted by Barraman

NBN - what a con!
We were promised much but very little was delivered.

Nothing political in that statement, just fact.

i have fibre to the door - it’s no faster than the ADSL it replaced, just more expensive!