Thread: Puma warranty issues

Sorry heres the photos

Check this out-
HELP! Anyone raised a PUMA? Big TROUBLE!!!

LRA are just trying to get out of it, there is no way a small lift, any lift for that matter will affect the diff pinion seal.

If you have the RAA onside approach your state Consumer Affairs office, that might make LRA take some action.

I think this is iffy ground, but LR will always play the card of anyone fitting non, standard parts, will therefore not have related problems covered by there warranty. I am not saying this is fair or not, it just covers them, however, would the same apply if LR fitted you a ARB bar ( to which they do as LR no longer offer one ) and say you have a front suspension issue, and they say they would not fix it under warrenty as the bar may have played a part in this.

Are the ARB parts, authorised by LR for use?????

Can you find out if this is a common problem with the puma, and thus prove your upgrade was not at fault

I have said this elsewhere:

When I ordered and paid a deposit for my 110 back in January (delivered in June) I specifically asked about adding stuff and warranty issues.

ARB bar and Warn winch; OK.
ARB long range tank; OK
The other tank that fits behind the right rear wheel where they drill a hole in the existing tank; No
After market suspension (I didn't specify what); No
LR heavy duty suspension to counteract bar and winch weight; OK

I got them to fit the LR snorkel since I was worried about warranty issues if I fitted a non LR one myself. Any problem with the common rail system is a VERY expensive exercise.

All of that said... these very points have been made many times in this and other forums. This is why I joined this and other forums specifically to learn about possible warranty issues.

I do feel for those people who, through no real fault of their own, have fallen foul of warranty issues.
Lets face it, we all (surely) at some time or another have had to take the "experts" word for something that we know nothing about.

Originally Posted by miky

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The other tank that fits behind the right rear wheel where they drill a hole in the existing tank; No

Funny - My dealer explicitly told me it WAS OK to fit the Opposite Lock gravity fed fuel tank (this is the one that sits behind the driver's rear wheel).

I'd like to see proper legal advise, but IMO if you had uni binding that would be grounds for no warranty but a pinion seal ??

That's just running away from an obligation and using a poor excuse to do so.

BTW, did you measure the change in height between the bump stops re the stock and OME springs ?

I'd bet it's less height difference than when fitting the HD rear setup, ie. the old 330lb/in mains and 140lb/in inners, or whatever variable rate rear spring they now use on the 130 with the secondary inner spring.

If it measures the same or less I'd be asking for a 'please explain ?'

For LR to deny any warranty claim they need to prove that the work you did is the likely cause or contributing factor. Generally manufactures do this by simply denying the warranty claim after one of their mechanics (usually a dealer) has looked at the vehicle.

This now puts you in the position of having to prove LR wrong and you need experts to do this.

If you haven’t already I’d be asking LR to state that the cause of your problems is the suspension lift. Then I’d take it to ARB and ask them to fix the current and long term problem.

If/when ARB refuse and you were in NSW I’d then go the consumer affairs tribunal it cost me some years ago $50. No lawyers but you do need an engineer (RAA?) to support your case.

And let the Tribunial decide if ARB fix it or LR. If ARB were smart they may even support you. Certainly LR’s noted problems with the seal will go against them.

Note in our case some years ago we were arguing that an engine rebuild hadn’t been done. Before the case could go to the tribunal we were forced to have the engine stripped down $1,000 engage an engineer for a report and tribunal appearance $1,500.

We won the case. But time, money & experts. “Your” opinion on the cause will not count unless you’re an engineer/mechanic