Thread: some puma 90 niggles and frustrations (Warranty)

Originally Posted by PAT303

Thats **** poor,I've taken my Defender to three different dealers,WA,SA and NSW and all three were excellent,Solitair in SA went above and beyond,I would not put up with what you have and would complain direct to LR both here and in the UK. Pat

X2

There is absolutely no way in the world that what has happened is acceptable.
I would take it over to Austral in the condition it is and show them.
Maybe take some pics as well.

That is very ordinary treatment mate. I would seriously consider ringing a current affair, explaining your story to them and see what transpires. Don't forget to take plenty of photos of how the vehicle was returned to you, don't clean it until you have. It is very poor service indeed and you would think Landrover Australia would be most interested in how their Townsville representatives are promoting their vehicles and treating their customers.

thanks for all the responses guys,

unfortunately I have already cleaned the car out myself, but I have filled out the feedback and told customer care how i feel about it all, and I will be taking my car into Austral in Brisbane (who are awesome btw) to be checked over soon anyway as its coming to is corrosion inspection and al that deal and I may as well get it serviced at the same time.

I guess there is no further update here unless the car decided to fail on me again, or until I hear back from LR as to what they are going to do about my complaints (if anything at all)

Still a Land Rover man though

It might pay you to send landrover Australia a link to this thread so they can see the kind of feedback that is being spread across the World Wide Web due to this dealers lack of service.

Originally Posted by Sandgroper

It might pay you to send landrover Australia a link to this thread so they can see the kind of feedback that is being spread across the World Wide Web due to this dealers lack of service.

The only thing that will achieve is to peeve them off and a possible new forum rule banning members from naming and shaming - like most other forums..

I would highly recommend you don't do that.

Sue there already is a naming and shaming rule for the very reason that the forum has been threatened with legal action before...

the only reason this has been left in place because the original poster has not named the dealer, but the whole thread does tread a very fine line.

Originally Posted by Sue

The only thing that will achieve is to peeve them off and a possible new forum rule banning members from naming and shaming - like most other forums..

Good point, didn't think of that.

I feel for you. Been following the thread, and can say how disappointing it is when your young to be treated this way by the brand. I was 26 when I bought my discovery 3, but it took a phone call and appointment for anyone to acknowledge me. Now when I rock up in my thongs, tshirt and shorts I get looked at, and treated very differently to the man next to me in his cheap suit. I've seen it every time I go near a dealer and I hate it! If LR really cared (the sponsor the bells beach quicksilver pro now) about capturing the younger audience they need to start showing no prejudice against younger folk.

Always dress down so you see what the people's responses are, or dress up to the nines and see how well they treat you. Then you know who your dealing with.

If LR don't action something against this dealer, and give you a little more respect I can only assume more negative press for them. Good luck bro!