Thread: some puma 90 niggles and frustrations (Warranty)

Can I add that when my Tdi was new I had a similar problem,I went directly to LR's head office in Parramatta and had a good vent,no more problems.I would say if the engine has been overheated your not out of the woods yet. Pat

Since moving to Townsville I am less than impressed with the LR dealership. I went in and inquired about my melted mudflap and they were very nice and took some photos and said they would look into it. Two weeks later I still hadn't heard from them. Then they rang to say a wheel cover I had ordered had arrived. I asked if they had my new mudflap and they didn't know what I was talking about. I explained that I need to transfer the ergo to QLD and my vehicle was unroadworthy due to a defect. They said that LR had never heard of this problem before. I mentioned the forum and that it was a known problem. He said that AULRO don't decide warranty issues. I agreed that we don't but it is a well known occurrence and I find it hard to believe that you can't find any evidence in two weeks of it happening before. I got a phone call today to say that a modified mudflap has been ordered under warranty. I wonder how they modified it. They really annoyed me for no reason. Now I don't even want to get my car serviced there.

Originally Posted by carlschmid2002

Since moving to Townsville I am less than impressed with the LR dealership. I went in and inquired about my melted mudflap and they were very nice and took some photos and said they would look into it. Two weeks later I still hadn't heard from them. Then they rang to say a wheel cover I had ordered had arrived. I asked if they had my new mudflap and they didn't know what I was talking about. I explained that I need to transfer the ergo to QLD and my vehicle was unroadworthy due to a defect. They said that LR had never heard of this problem before. I mentioned the forum and that it was a known problem. He said that AULRO don't decide warranty issues. I agreed that we don't but it is a well known occurrence and I find it hard to believe that you can't find any evidence in two weeks of it happening before. I got a phone call today to say that a modified mudflap has been ordered under warranty. I wonder how they modified it. They really annoyed me for no reason. Now I don't even want to get my car serviced there.

Same deal with me, I asked them about the Mud Flap (townsville) seeing as my car was already there, they told me no way a warranty issue. . called Austral in Brisbane. . "yep when you get your car back to brisbane bring it in and we will fix that under warranty"

And in reply to the other messages about the shipping.

Im told yes its the dealer (who has stuffed me around for well over 6 weeks now!!) who is organising the transport (great, probably never get it back with there uselesness on the job) but was also told its not the truck not being full its weather *sigh* all I can say Is when I get my car back (in fear of them holding onto it longer to **** me off) Ill be making a very stern phone call to my Dealer in Townsville!

Anywho's just one more planned trip away canceled Ive missed 3 big trips so far. and all the compensation I have gotten is 2 free services. . . which Is better than nothing, but my repayments on the car whilst I haven't had it are a lot more than 2 services cost!

/post

Originally Posted by carlschmid2002

I got a phone call today to say that a modified mudflap has been ordered under warranty. I wonder how they modified it. They really annoyed me for no reason. Now I don't even want to get my car serviced there.

Carl,

Could you please post photos of the "modified" mud flap before fitting if possible? If they fit it for you, one or two that shows what's different if possible?

I think there is a number of us keen on seeing what they've come up with!

Cheers,

Lou

I don't get the mudflap thing,both my defenders have original flaps,the Tdi's are 15 years old???.I cannot understand how the exhaust could be so hot by the time it got there,unless it's just a 90 thing because of the shorter length. Pat

Pat,

It's an exclusive Puma 90 thing...

The left hand side rear mudflap bends back under freeway speeds (90+) and the "cut out" for the Australian specification exhaust ends up at around 45 degrees in front of the actual exhaust pipe.

The net result at long high speed drives is that the mudflap starts to pick up all the exhaust soot and heat and they've been known to melt to varying degrees.

Southern Land Rover has replaced mine twice (lots of Pilbara driving) as it ends up looking like some vandal took a Bic lighter to my mudflap!

If Land Rover (Australia) has finally recognized this and come up with a modification I would definitely be interrested.

Cheers,

Lou

Originally Posted by Loubrey

Carl,

Could you please post photos of the "modified" mud flap before fitting if possible? If they fit it for you, one or two that shows what's different if possible?

I think there is a number of us keen on seeing what they've come up with!

Cheers,

Lou

Lou,
Will do, when, and if, it ever arrives.
Carl

Originally Posted by Leroy_Riding

Same deal with me, I asked them about the Mud Flap (townsville) seeing as my car was already there, they told me no way a warranty issue. . called Austral in Brisbane. . "yep when you get your car back to brisbane bring it in and we will fix that under warranty"

And in reply to the other messages about the shipping.

Im told yes its the dealer (who has stuffed me around for well over 6 weeks now!!) who is organising the transport (great, probably never get it back with there uselesness on the job) but was also told its not the truck not being full its weather *sigh* all I can say Is when I get my car back (in fear of them holding onto it longer to **** me off) Ill be making a very stern phone call to my Dealer in Townsville!

SNIP

why bother, it will most likely make 0 difference. If their view of business is like that why give them feedback. Let them pay a consultant thousands.
Give LR Aus the feedback, they hold the steering wheel, but who knows if they listen.

When mine was having issues Head Office controlled everything the dealer did, or so I was told. The dealer largely just reported outcomes of their decisions-approvals. In the end it came good, but took 5 weeks.

Shame you didn't have a loaner, the old Freelander is a capable little beast. Surly you'd get all your gear in the back. Not sure how that din't in the sill got there though