Thread: The reason LandRover isnt building in this market

I would like to mention that Louis English at Solitaire provided excellent service with regards to my MY11 Discovery 4.

I had a problem with a knocking sound behind my dash (centre) and his professionalism, willingness to go that extra step to look after me and my requests was a highlight and greatly appreciated.

The vehicle is now running brilliantly and the issue with the creaking dash assembly have been resolved.

During the time my vehicle was there, they provided me with a new Freelander 2 HSE and I must say, I am impressed, if I was in the market for a smaller vehicle with mild off road capability and good highway performance I wouldn’t hesitate to recommend the FL2, it was agile, comfortable and a pleasure to drive.

Louis has an enthusiasm for the Land Rover product, and his professionalism and friendly manner is a credit to him. He represents both the brand and the dealership very well.

I look forward to dealing with him again in the future.

for an update...

and this is a good one.

I was stuck in Adelaide for work (with a work vehicle so I couldnt take mine unfortunately) all last week. During this time I recieved a call from the service manager at the dealer. He was good and very straight forward, they have the seal in and he wants to make sure everything is done right whenever I can get it in there to be done. He was very apologetic for things so far and it appears I was one that has slipped through the crack rather than this being the usual..

He has chased up emails etc and they cannot find a few Ive sent but refered to others. This is a very encouraging turn of events. It also turns out that he is aware of the forum and this shows that they are interested in the enthusiast for the marque.

I was a very disappointed person before but honestly the short telephone call from Michael (the service manager) has got me very much back on side.

Now I just have to find time to get it there!! May have to be after a trip to Nunjikompita to scatter Dads ashes in Early June.. will keep this thread updated. cheers
As said I am very encouraged by this...

Originally Posted by digger

It also turns out that he is aware of the forum and this shows that they are interested in the enthusiast for the marque.

...

AH so he knows who you are!..... so its just fear then LOL

Digger

What would have happened if you bought a gun buggy off them?

I bought my D4 off the same LR dealer that another AULRO member has had a few issues with and while they can be conservative with warranty issues, when LR give them the go ahead for a job they have been good to deal with.

If somethings wrong and you let them know they'll fix it pronto, free loaner Mazda hatch when the cars in for service.

In the long run I'd buy another car off them when I'm in that market.

Diana

You guys are far too soft in dealing with these issues.

Far too soft...

If something isn't done I just don't leave. If they say they'll have me removed I offer to call the police and discuss the assault & battery and theft for services charged and not provided. Best effort is still being at a dealer at 2130 on a sat night with a service tech called in.

Designed by genius, build and serviced by idiots

Glad to see things are getting back on track.

I personally can't complain about the service I have received from this service department.

Dropped in one day to pick up some new rotors & brake pads. I only work down the road, and around the corner - quite literally. Ok, so I might have mis-judged the weight of the rotors. When I asked to leave them there, and I would drop by after work to collect, they told me to wait.

Next thing I know, they tell me to jump in the service van with the kid. The rotors are already in the back, and do I need a hand with the pads? Smart-alec whipper snapper.... lol

Dropped me & the parts back at work, no questions asked.

Sometimes, its the simple things that keep you going back.

Thanks good service. For me great service would be calling when in and offering to deliver foc. Fantastic service is delivery offered foc at time of order.

But my standards are probably far higher than the norm. But I only expect the level of service I provide.