Thread: The reason LandRover isnt building in this market

Originally Posted by PAT303

I was told by a LCOOL member that it's Toyota's official site,it's supported/owned by Toyota Australia.When I tried to join my membership was rejected as my vehicle was not registered as a private vehicle in my name. Pat

Now that's interesting...

If and when we experience a problem with our vehicle we tend to think the grass is greener on the other side. The reality is that it's not often the case.
LR makes an effort to satisfy it's customers. Land rover ownership is unique in that the brand has a lot of product loyalty, they do try to rectify issues. Other manufacturers go to efforts to hide the truth, deny liability and often treat you as the little guy.
Digger has had a terrible and unfortunate run however LR has tried to fixed it, multiple attempts. Others would've stopped listening a long time ago.
This is the reality.

Well said,my Tdi suffered uni joint failure North West of Alice many years ago,The Alice dealer fixed it for free 15K passed warranty,my TDCi had the adapter fail 3 months passed warranty,LR fixed it for free.How many other manufactures would do that?.

Originally Posted by PAT303

They do a check after signing up and before allowing access.They would not let me join because my then Toyota was a company vehicle,not private. Pat

As over half of them are company owned,that is a heap of vehicles that will never get a mention on the forum.

So an owner operator can't join,just because the family vehicle is company owned,seems strange.

Maybe i could try and join up with one of the vans and see what happens

So, Friday the motor was together and installed, Friday evening the new motor came to life.

Solitaire have as usual kept me up to date, couple hundred kms test run and then I'll get it back.

Land Rover finally contacted me with an email, (the first since we asked them to do so! ) they have said that they will pay 100% of the replacement engine "as a gesture of goodwill". - well that's not the way it needs to go! Advice so far from consumer affairs and a solicitor tells me that I should get a written warranty on mechanicals at the very least and that they would expect a replacement vehicle or a refund of complete purchase cost, whichever I chose! There are a few white 110 - 7 sweaters that are only very few kms old still about on Carsales, so I suppose that is still an option!

Sadly if they haven't given me something in writing by Easter I'm in the same spot - where I'm advised they may say as it's a goodwill gesture they are not obliged to cover tow etc fees even if they must do repairs for a reasonable time on the gear done... this would mean I would have to pay any fees and costs to get the car back to the nearest dealer and fight to get them back afterwards... welcome to the ever widening nightmare! The only daylight in this whole thing has been Solitaires and their bending over backwards !! They didn't even sell me the car, I bought it from Bundaberg Rover who have had the courtesy to not even reply to any of the emails sent requesting something be done about the matter!! (Something I'm told they are obliged to answer to) ... thanks Bundy Rover, you will be hearing from me or at least on my behalf shortly.

So unless I have something in writing from LRA I'm buggered. No trip, I cannot afford and won't enter into a potentially massive tow or recovery matter with a vehicle I'm now naturally sus on. That will make 4 major holidays and a few other weekend trips destroyed by this mobs mechanical nightmare! Thanks LRA!! I will still take the Frankenstein to Melrose but that's as far as I can be assured unless LRA come through...

As I said the blokes at Solitaires are giving the monster at least a couple hundred kms testing so hopefully I'll hear from them when it's ready to be picked up. No time for a roof rack, or the false floor in rear, it'll be me, my lad and a trailer if it's back in time. If it isn't I would think I won't be going, a) I'm in someone else's car (that cannot be taken on dirt!!) b) no tow bar, c) I will have a major case of the grumps at LRA!!

There you go, that's the update!

Originally Posted by 1nando

If and when we experience a problem with our vehicle we tend to think the grass is greener on the other side. The reality is that it's not often the case.
LR makes an effort to satisfy it's customers. Land rover ownership is unique in that the brand has a lot of product loyalty, they do try to rectify issues. Other manufacturers go to efforts to hide the truth, deny liability and often treat you as the little guy.
Digger has had a terrible and unfortunate run however LR has tried to fixed it, multiple attempts. Others would've stopped listening a long time ago.
This is the reality.

The reality is I spent a considerable amount of money on a vehicle with less features than lots of others with lower price tags because I believed in the car! The reality is the vehicle has suffered multiple small and large mechanical failures causing me to miss out on family holidays I should've taken for granted, the reality is the vehicle hasn't got close to passing a wattanty period for the parts that fail.

The reality is that LRA isn't fulfilling its obligations at all in this matter, they are doing the very least they can do legally to get me out of the way... they have either left it to another dealer to speak to me and sort things out, I haven't actually spoken to anyone from LRA as they funnel you to their customer service consultants who admit they are a hired firm fulfilling a contract and so cannot make any decisions or commitments...

LRA are by offering this replacement as "goodwill" denying liability and also showing that even they have little faith in the future of the repair/replacement...

It is nearly at 72,000 kms... that is a pitiful distance to cover and use three motors, five turbos, 2 intercoolers, 2 sets of injectors, and multiple other bits and pieces......

The reality is I have bought what I thought was my dream family wagon and it's turned slowly into a nightmare... that's my current reality...

That's THE reality...

I'm a tad unimpressed in case you haven't noticed..

G'Day Digger, terrible run mate, absolutely terrible.
But maybe, there is light at the end of the tunnel. If a NEW engine is installed with new turbo etc & all the ancilliary stuff, surely that should mean that any long standing recurring issues that you had relative to the old motor should now not happen.
Is it a BRAND NEW engine?...If it is, I reckon that's a pretty good deal,...it could solve all of your issues, .....relative to the engine anyway?
Hoping your future is brighter my friend, Pickles.

Digger, stick to your guns. The engine is in and running. That's great. They can call it good will if they want. It doesn't mean Jack Shister. They have to warrant all the work they do and a new engine has a new engine warrantee, no matter what attempt at mitigation they make.

I have all fingers and toes crossed on your behalf and hope this is the end of your woes.