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Thread: Warranty Service LR dealership or Local LR mechanic

  1. 9th August 2015, 09:57 AM #11
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    Scouse
    Scouse is offline OldBushie Gold Subscriber
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    Quote Originally Posted by patclan View Post
    One thing I would consider is the Paint/corrosion warranty. It is 6 yrs and has to be inspected every year, I do not know if this needs to be done by LR or not so this is worth checking, I just got a new roof after 5 yrs as the old one had paint blisters on the top, I had to chase down the paint inspection report from Austral as I get it serviced on the Gold Coast now, but without that report done every 12 months they wont have a bar of any corrosion warranty work.
    But maybe that can be "outsourced" to the local mech also but I would investigate that.
    The annual corrosion inspection needs to be carried out by a LR dealer. If you have the car serviced by them, it's free.
    If you don't have the car serviced there, they may charge you for the inspection.
    Scott
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  2. 9th August 2015, 12:56 PM #12
    YOLO110
    YOLO110 is offline Master Supporter
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    This was a big topic in the UK about 10 years ago!

    The upshot of it all was as long as you took your vehicle into any VAT (GST) registered garage (i.e.: their turnover was greater than ?50K GBP) then the manufacturer had to honour any warranty claims.

    This was a good compromise... it avoided the often uncaring and shoddy workmanship at main dealers (just like my local LR dealer), but also avoided the 'back street' dodgy garages who untrained or inexperienced mechanics.

    I am thinking if JLR accept this in the UK, they would be on a sticky wicket if they did not accept the same philosophy here!
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  3. 11th August 2015, 10:51 AM #13
    botts
    botts is offline Member Subscriber
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    I have just picked up my new Defender 90 and the dealer told me that LR no longer "do" log books and so if you want an official record of your servicing and maintenance then you need to get that done by an authorised service agant who has access to the LR computer system....
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  4. 11th August 2015, 12:15 PM #14
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    Quote Originally Posted by Basil135 View Post
    While the car is still under warranty, I would be using the dealer for everything.

    If the worst happens, they will have no history on your vehicle. I know of people that are having items fixed under "good will" after the warranty has expired.

    I would put this down, in part, to always going back to the dealer for services, during the warranty period.

    That would be me

    Having a Service Manager / Advisor in your corner is the single most valuable asset you can have with a vehicle...

    Get the Interval services done by the Dealer, and if you wish to intermediate service, use a local...

    If you have an issue - you'll really want the relationship with your dealer to be more than just "fix this"
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