Thread: Landrover Dealers - Dreary

Haha, they do make good coffee at Berwick, although when buying Leeanne's new Ford over in Mornington,, we found they have better coffee

Originally Posted by MrLandy

You need a three-piece suit just to walk into a Land Rover service dept waiting room these days, I've never been permitted to meet an actual mechanic, and going into the showroom is like a members only exclusive club.

When we bought our Defender, besides the factory "on-line" built options, there was a fair amount of Dealer fitted stuff as well, which was of course fitted when it arrived at ULR.
Before the Dealer stuff was fitted, we were introduced to the Workshop Manager, who actually did the work, and who, when He discovered that we were really passionate about our Defender, took a lot of time talking to us about how He was going to do stuff, took photos of "the build" etc, and got us in a couple of times to show us what was being done,.....we were pretty happy with that!
So now, We've made a point of keeping in touch with the workshop manager, and when we visit the Dealership for any reason, we always try to catch up with him,...problem is, ULR Service is always flat out, cars everywhere, so he's sometimes hard to find,...but when we eventually do get hold of him, it's very good, because He talks about service stuff etc.
The Sales Manager is pretty good too, He actually bought one of the Last Defender 90s for himself, He has the number plate "Last 90".
So there are definitely "Defender People" at ULR.
I reckon that after you've taken delivery, knowing a person in the Service Dept is more important than knowing a sales person,....you pay big money for service, so it's good to be able to talk to someone to tell them exactly what you want.
Pickles.

Originally Posted by Pickles2

When we bought our Defender, besides the factory "on-line" built options, there was a fair amount of Dealer fitted stuff as well, which was of course fitted when it arrived at ULR.
Before the Dealer stuff was fitted, we were introduced to the Workshop Manager, who actually did the work, and who, when He discovered that we were really passionate about our Defender, took a lot of time talking to us about how He was going to do stuff, took photos of "the build" etc, and got us in a couple of times to show us what was being done,.....we were pretty happy with that!
So now, We've made a point of keeping in touch with the workshop manager, and when we visit the Dealership for any reason, we always try to catch up with him,...problem is, ULR Service is always flat out, cars everywhere, so he's sometimes hard to find,...but when we eventually do get hold of him, it's very good, because He talks about service stuff etc.
The Sales Manager is pretty good too, He actually bought one of the Last Defender 90s for himself, He has the number plate "Last 90".
So there are definitely "Defender People" at ULR.
I reckon that after you've taken delivery, knowing a person in the Service Dept is more important than knowing a sales person,....you pay big money for service, so it's good to be able to talk to someone to tell them exactly what you want.
Pickles.

That's great to hear Pickles. Can you pm me the name of the workshop manager you deal with. I'd be keen to meet him and I'm very open to it changing my opinion. Cheers

Mr Landy, whreabouts in Aussie do you live, where did you purchase your Defender, who services it, and what issues have you had/have?
Pickles.

Originally Posted by MrLandy

You need a three-piece suit just to walk into a Land Rover service dept waiting room these days, I've never been permitted to meet an actual mechanic, and going into the showroom is like a members only exclusive club.

MLR was fantastic for Defenders, Solitaire the same...

The RRS driving Sales person loved the Defenders and bent over backwards for us, the service guys the same...

You don't need to meet a mechanic, they're paid to work, not meet and greet

Originally Posted by Pickles2

When we bought our Defender, besides the factory "on-line" built options, there was a fair amount of Dealer fitted stuff as well, which was of course fitted when it arrived at ULR.
Before the Dealer stuff was fitted, we were introduced to the Workshop Manager, who actually did the work, and who, when He discovered that we were really passionate about our Defender, took a lot of time talking to us about how He was going to do stuff, took photos of "the build" etc, and got us in a couple of times to show us what was being done,.....we were pretty happy with that!
So now, We've made a point of keeping in touch with the workshop manager, and when we visit the Dealership for any reason, we always try to catch up with him,...problem is, ULR Service is always flat out, cars everywhere, so he's sometimes hard to find,...but when we eventually do get hold of him, it's very good, because He talks about service stuff etc.
The Sales Manager is pretty good too, He actually bought one of the Last Defender 90s for himself, He has the number plate "Last 90".

So there are definitely "Defender People" at ULR.
I reckon that after you've taken delivery, knowing a person in the Service Dept is more important than knowing a sales person,....you pay big money for service, so it's good to be able to talk to someone to tell them exactly what you want.
Pickles.

I think you'all find that Sqles Manager Defender 90 is on CarSales. I recognised the number plate "Last 90"!

Originally Posted by Greg4427

I think you'all find that Sqles Manager Defender 90 is on CarSales. I recognised the number plate "Last 90"!

Lol,....You could well be right, because He did say He might sell it,...Just had a look, yeah, that's the one,..listed at $72k,....about par for the course at this time!!...a few nice extras on this one.
Pickles.

Originally Posted by Pickles2

Mr Landy, whreabouts in Aussie do you live, where did you purchase your Defender, who services it, and what issues have you had/have?
Pickles.

I move around a lot. So very frustrating when bad service, considering how few service agents there are outside major cities!

Bought at MLR, but had a bad experience there, being told significant items were checked when they weren't. Have had service and warranty check on oil leaks at ULR too, much better but I reported an engine oil leak and they didn't even check oil level ( it was halfway down dipstick), to their credit the were apologetic and topped the oil up at least - but they still deny a leak, which looks obvious to me and is getting worse. They're also not interested in checking adapter shaft so far. Service manager is avoidant and doesn't return phone calls IME.