Thread: Still refusing to fix under warranty

Mine felt like the T/C was going to fall out just before the adapter failed.Mine is a 2011 model with 160,000 hard K's and it's just getting a rear end knock from the A frame ball joint.The slack you are describing is not normal,give Dazza a ring or East Coast Rover,I've dealt with both and both will forget more about Defenders than the dealers will ever know.Saying that Barbagallo's at Osborne Park looked after us very well. Pat

Originally Posted by Pickles2

If one did have Dealer issues on this sort of stuff in Melbourne, where would one go, for the best "Defender Expertise" to address a problem such as this?
Pickles.

I wouldn't worry about this too much. From both of our dealings at the same dealer, I think they'd be a bit more accommodating/helpful!
However there are lots of good landy places in the east of Melbourne, so I guess Ritters would certainly be worth a go.

Pocket,
From reading his posts on this subject, I can only echo Pat's advice to go and see Dazza. AT least he may be able to identify the root cause which you could then go back and try and get the dealer to sort under warranty??

Thanks Pat & Dan. I will do

Originally Posted by Beery

If so take it back to the dealer and show them. My experience is that they know about half as much as they'd lead you to believe when it comes to Defenders.

I think that's being extremely generous.

Ask yourself - do I get value from AULRO?

Answer - abso-bloody-lutely ! This place is invaluable.

Originally Posted by VladTepes

I think that's being extremely generous.

Ask yourself - do I get value from AULRO?

Answer - abso-bloody-lutely ! This place is invaluable.

Haha hence I upped my subscription to gold recently. The advice you can get on here is invaluable.

The amount of money I've spent as result of the knowledge gained on here, well, it would pay for a verrrry nice holiday. But I wouldn't have it any other way.

Originally Posted by Pickles2

If one did have Dealer issues on this sort of stuff in Melbourne, where would one go, for the best "Defender Expertise" to address a problem such as this?
Pickles.

Brighton Landrover service is impeccable.
They went miles beyond what other companies would have done when I had a clutch rattle.
I wont take it anywhere else. I'm not affiliated at all with them, just a happy customer. pm me if you wish.

Back to topic.

I second going to another dealer and getting another opinion.
Yes all Defenders have a backlash, the degree how much varies between models, no of km's and who put it together in the first place.
Backlash can be minimised sometimes by driving skill, replacing bits, greasing other bits etc..

When I took my 6m old 2015 in for a clutch rattle, they ended up changing the clutch and pressure plates twice.
When I got the car back, it drove way better than it had done since new, not only was gear changing smoother but backlash was reduced.
I then, self fitted some Ashcroft Axle flanges and the backlash was further reduced.

Drive another "good" car for a comparison.

Just gotta get it back from them now. The story keeps changing so much I can't keep up.

Firstly there was a problem with backlash that only mine and another MY15 had. There was no fix.

Then on Friday there was still an issue and they were waiting on advice from Land Rover tech assist in how to fix it.

On Monday it was 'normal'. They all do it. Suck it up. No fix.

And then when loneranger called them this morning the story changed again. There is no issue apparently.

And the story given to him this arvo is that there is still no issue but they're going to escalate it to Land Rover tech assist on the basis that we have 3 Defenders in the family and won't accept the load if bollocks that they're telling us because we have 2 others to compare it to.

Got a good mind just to go and collect it anyway unfixed, take it to Dazza and be done with them.

I feel for you. In a world of crap customer service no one holds a candle to LR in my experience.