Thread: Puma frustation

Originally Posted by dm_td5

I am in the minority obviously.

No - mine has been trouble free too. It got a recall to put on a new sump, but that's it, and they even gave me a free loan car for the day, so no complaints.

No diff problems, which I was expecting.

Still got 18 months of warranty left, so plenty of time to catch up with everyone else

Originally Posted by solmanic

Remember, poor old Austral have a big premises and have to pay inner city rates! Also, how else will they effectively discourage we Defender driving scum from messing up their nice clean workshop floor with our oil leaks.

But if someone else can do a better job at half the price.........We better not say too much they may put their rates up

Anyway,thanks Scallops,i hadn't noticed,i will have a dig around & find out what a Wizard means

Still cant find an LR no. on the vacuum pumpI will get junior to take a pic of it & put on here.

Well I am happy camper as well My car has never broken down on the side of the road and the only faults it's had Southside LR have fixed with a smile. They really look after me there right down to letting me choose what type of loan car I would like I have always been very civil and thankfull of the service they have given me and the couple of times they made mistakes I pointed them out they appologied profusly and fixed the problem.

These are great cars and have a few teathing problems. I know a couple of you have had more than your fair share but I think if you have a good relationship with your dealer they will go to the end of the earth for you. They are people who are payed to look after these cars, not the designers and not the decision makers for policy etc... Going off at them or making them feel inferior or subserviant will not get you far.

My car gets a fair thrashing and they thank me for using it "properly" I am supprised the the axles and diff's have survived so well.

I am one happy 07 Defender Driver

Cheers,

And as I said in post number 3 in this thread - my Puma is and has been fine too. I've had a few issues - both with the vehicle and in particular with the dealers - but overall my Puma is great - love it, happy I bought it.

Originally Posted by JohnR

Well I am happy camper as well My car has never broken down on the side of the road and the only faults it's had Southside LR have fixed with a smile.

I seem to remember that it did run out of fuel

Originally Posted by GuyG

I seem to remember that it did run out of fuel

Well yes and the very next day I got fair up LR for that ! How dare they make a vehicle that can't cope with the simple day to day 1050km's!

Thanks for bringing that up Guy

Cheers,

From reading the posts on Puma problems it's doesn't seem to be the issues themselves it's more the speed at which they can be identified and fixed, vehicles these days are complex and complex products can have problems. As an end user though you have a right to expect a certain level of support after you've put down the $. You also have to read through the noise a little and understand that people with the issues will make it known where as people who don't aren't going to start threads saying they've had 6 months of trouble free driving!

The issue seems to be internally in LR somewhere not the dealers. I have a new LR and have found them very responsive and quick to act but I did have a feeling that they tend to give things a go and then tell you it's OK. We replaced XYZ and that has solved the problem but there was little understanding of what actually caused the problem.

In the OP's case what you would like to hear is "Sorry we do not know what the problem is but we have communicated with LR in the UK and they have a lead engineer working on a solution for you. It's going to be a few days here's a loan car and we'll let you know what we will be doing next".

Originally Posted by inside

From reading the posts on Puma problems it's doesn't seem to be the issues themselves it's more the speed at which they can be identified and fixed, vehicles these days are complex and complex products can have problems. As an end user though you have a right to expect a certain level of support after you've put down the $. You also have to read through the noise a little and understand that people with the issues will make it known where as people who don't aren't going to start threads saying they've had 6 months of trouble free driving!

The issue seems to be internally in LR somewhere not the dealers. I have a new LR and have found them very responsive and quick to act but I did have a feeling that they tend to give things a go and then tell you it's OK. We replaced XYZ and that has solved the problem but there was little understanding of what actually caused the problem.

In the OP's case what you would like to hear is "Sorry we do not know what the problem is but we have communicated with LR in the UK and they have a lead engineer working on a solution for you. It's going to be a few days here's a loan car and we'll let you know what we will be doing next".

OMG inside you hit the nail right on the head there...we would love to hear that and be very happy with that outcome even if it was ongoing. Better than being lied to or kept in the dark