Thread: Computer Crashing

Hi Mick,

I am assuming you are running windows XP.... if not let us know and we may have other ideas.

First right click on your my computer icon, select Properties.

on the box that opens go to the advanced tab and click the settings button near the bottom under startup and recovery.

In the middle under System Failure, there is a tick box marked Automatic restart.

Take the tick out of this box and click ok until the boxes close.

Often when there is a major issue, Windows will "bluescreen" - this screen has error info on it.... but by default windows is set to auto reboot.
With many machines this happens so fast most users never see the blue screen.

What I've suggested above will NOT stop the issue - but if you now get a blue screen - you will be able to post the error info and someone should be able to help...

Cheers Mark

Mark

Thanks mate...you're a genius. Just did all that you suggested and shall wait to see what happens.

Mick

Mick,

If and when it blue screens... a lot of what is there will look like gobble-de-gook..

probably like this:




Write down and post the bit above that starts *** stop:
and the file name - above it is the ati2dvag.dll

This will give us a hint what is happening.

If it just reboots still - it might be a hardware issue rather than software

Time will tell.

Cheers Mark

what occurred just prior to this behaviour occuring? new usb device? or new software installed ?

what is the specs of the system

how much ram? how many hard drives and cd's etc and how many watts is the power supply rated at?

if you have a multimeter check the voltage of the power supply.

the above symptoms are classic signs of low voltage.

check it at a molex plug with the system going

red wire and black beside it

and

yellow wire and black beside it.

they should be greater than 12v and 5v

I had similar problems with a previous PC of mine. The fan had failed so the processor was overheating and shutting down.

Ron

Ok guys. I was half through a reply when it crashed again. The blue screen came up and amongst all the gobble dee gook said:

The problem seems to be caused by the following file

win32K.sys

PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0X00000050, 0XE1CD1000, 0X00000000, 0XBF82CD8E, 0X00000001)
win32k.sys - address BF82CD8E base at BF800000, date stamp 43446958.

Inc, it's running windows XP professional 2002 service pack 2, 1.81ghx, 512 mb ram......has 2 cd/dvd drives, just a bog standard desk top PC about three and half yrs old which I'm about to throw into the pool!

Originally Posted by incisor

what occurred just prior to this behaviour occuring? new usb device? or new software installed ?

Mate it happens anytime. Browsing the internet, checking emails, working in word etc. You hit a key and bang, shut down/restart.

I haven't added any new hardware or software other than a new mouse last saturday.

Now, when I'm online, I try to click onto a website and it refuses me access, even my homepage. I have to restart it to get my browser working again.....

Could be your hard drive going bad. If so, save anything important immediately.

Do that anyway.

Cheers
Simon.