Broadband keeps shutting us down

**ladas** · 18th June 2007, 08:26 PM

Originally Posted by NOZ

OS ? what is that?

Operating System

**NOZ** · 18th June 2007, 08:29 PM

Ah , as I said earlier we are not very pc friendly

**dmdigital** · 18th June 2007, 08:30 PM

Operating System...

So is it Windows 98, XP, Vista... and IE 5, 6 or 7

OK Firefox should have same problems as IE if the issue is hardware (or hardware driver) related. My bet is its software or hardware driver (still software) related and possibly requires a patch.

**NOZ** · 18th June 2007, 08:32 PM

Windows XP

**NOZ** · 18th June 2007, 08:33 PM

Starting to sound like a trip to the shop

**ladas** · 18th June 2007, 08:34 PM

Originally Posted by dm_td5

Operating System...

So is it Windows 98, XP, Vista... and IE 5, 6 or 7

OK Firefox should have same problems as IE if the issue is hardware (or hardware driver) related. My bet is its software or hardware driver (still software) related and possibly requires a patch.

Yes looks that way doesn't it.

When you find out the make / model of your VGA card.......go the the manufacturers site and there should be an updated driver/patch for the card.

**NOZ** · 18th June 2007, 08:36 PM

thanks for the help, will try this in the morning

**dmdigital** · 18th June 2007, 08:42 PM

OK. Let's start with XP. Has it had the service packs applied? To check this right click "My computer" and select properties, under general it will tell you the exact version of XP. Need to see the letters SP2 after it.

If its not SP2 you can update it from the Microsoft site (big download and must have legit version of Windows) http://www.microsoft.com/windowsxp/s...a&mg_id=20399b

If you already have SP2 installed then I suggest checking the Windows Updates site.

With XP go into IE and select (from memory) Tools > Windows Update.

Or from the start menu > Programs > Windows Update

This will take you to the Windows XP updates site

**jik22** · 18th June 2007, 10:45 PM

Few things to look at:

Does it initiate a shutdown, or is it more of a crash which causes a reboot?

Did the old dial-up provider have any software on the machine for something like a modem you no longer have attached?

Is your new broadband using a USB modem (And hence have driver software loaded) or are you using a router attached by an Ethernet connection?

In case it's just a coincidence with the broadband change, have you run Microsoft update (Or does it automatically run) recently?

You can certainly go to control panel, add/remove programs and get rid of anythgin Optus branded, whcih is good practise anyway assuming you aren't keeing the dial-up as a backup.

**jik22** · 18th June 2007, 10:50 PM

Originally Posted by dm_td5

OK Firefox should have same problems as IE if the issue is hardware (or hardware driver) related. My bet is its software or hardware driver (still software) related and possibly requires a patch.

Not always - IE uses a completely different subsystem, more closely ties to Windows (HTML rendering engine for starters), and has all the ActiveX applet crap which it loads. I've seen many 3rd party IE add-ons kill it, but only rarely seen them kill the machine....but they can do this if they interact poorly with things like the GDI, or DirectX subsystems....so this always makes things like graphics and printer drivers a good port of call if there are no obvious other changes, especially if the problem doesn't show with another browser.

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