I have ordered a TF930

**Roverlord off road spares** · 28th July 2016, 08:40 PM

Originally Posted by rob tilbury

I did i gave the seller $7 more ,,he said they didnt offer insurance ,, ,,,
Oh well live and learn ,,, even a little cardboard over the lcd screen would have saved it ,,,

That's bull, when you post something at the post office you tell the person behind the counter you want to insure it, they take the small fee and Aus post will then insure it . The seller doesn't have do anything really except ask for it to be insured.
The seller should have packed it sufficiently to protect the item from damage. You can't send something in the mail and then say bad luck to the buyer and say it's not his responsibility. The seller should take reasonable steps to package it correctly.
We have never told a customer bad luck if something arrived damaged that we posted.

That's like a seller sending a light bulb in a satchel and when it arrives at the other end it is broken and then saying it's not their problem.

You have to remember also your mail goes through the postal system along with other items. Items like 18 kg brake rotors etc, it doesn't take much for a 18 kg brake rotor to crush a little light bulb if it wasn't packaged correctly.
What did the seller have to say about it?

**DiscoClax** · 28th July 2016, 09:42 PM

Might be worth putting a claim in with Aussie Post. About a year ago I had a parcel arrive from Alaska damaged and taped up with some contents missing. It wasn't insured, but I put a claim in anyway and Aust Post reimbursed part of the missing item's cost. It's capped reasonably low as I recall ($100?) For uninsured parcels, but it still covered the majority of it in my case and the sender sent a replacement gratis in the meantime. So I spent that and a lot more with them as a thank you.

Having said that, it sounds like in your case it was improperly packed by the sender and therfore the onus is on them in the first instance to rectify the issue.

Doesn't hurt to ask

Don't just assume you've done your dosh until you let them know and see what they'll do about it.

Good luck!

Sent from my SM-G900I using AULRO mobile app

**Roverlord off road spares** · 28th July 2016, 10:20 PM

Originally Posted by DiscoClax

Might be worth putting a claim in with Aussie Post. About a year ago I had a parcel arrive from Alaska damaged and taped up with some contents missing. It wasn't insured, but I put a claim in anyway and Aust Post reimbursed part of the missing item's cost. It's capped reasonably low as I recall ($100?) For uninsured parcels, but it still covered the majority of it in my case and the sender sent a replacement gratis in the meantime. So I spent that and a lot more with them as a thank you.

Having said that, it sounds like in your case it was improperly packed by the sender and therfore the onus is on them in the first instance to rectify the issue.

Doesn't hurt to ask

Don't just assume you've done your dosh until you let them know and see what they'll do about it.

Good luck!

Sent from my SM-G900I using AULRO mobile app

We have tried with Aus post, but unless it is insured they do not take responsibility.
We do how hold them to account or other matters and they compensate us.
As said it doesn't hurt to ask though. Any do it is a timely manner the longer you leave it these slimmer the chances. Just go to their web site, navigate to the contact us link.
But firstly put it back on the sender, did you pay via paypal, then there's your first recourse.

**rob tilbury** · 29th July 2016, 06:37 AM

when i send anything its triple boxed and over packed ,,, anyhow , done the $$$$$ ,
will find another one day ,, cheers all ,,,

Thread: I have ordered a TF930

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