Thread: When is a warranty not a warranty.

G'day Drivesafe

When the "Customer Service" person answers, just ask politely for the National Manager "Personel Private" and see if that gets you through,that was the only way in the old Leyland days that one could get through to the "Gods" up stairs

Kev.

Originally Posted by Basil135

Just having a look on Disco3.co.uk, and they have a section there for LR Customer relations.

It appears as thou someone from Head Office (the WHO) actually gets on there, and not only answers queries, but appears to help.

One guy had a D3 with 78k miles on the clock, out of warranty, and LR replaced the engine...

Could be worth a post:

DISCO3.CO.UK - Log In

Hi Basil and thanks for the info.

The fullfatrr web site also has a representative from Land Rover UK on the site and a week ago he asked me to PM all the details and he was going to try to get in contact with LRA.

While I greatly appreciate LR UK's involvement, I doubt they will have any better luck than I have had.

I would say that there are still a few people in LRA that adhere to the ostrich principal, stonewall long enough and the problem will go away

Originally Posted by drivesafe

Hi Brian and it’s ironic you mentioned the Illawarra.

In 1997, I was in the process of acquiring my first Land Rover, a D1.

I had been for a test drive in one and had settled on another “NEW” one they had in the show room.

We had done all the paperwork and were back at the dealership to sign on the dotted line and as we were early, we were just waiting for the salesman to return from a demo drive.

Getting all exited, I was sitting in the D1 going over everything in the cab, when I looked at the odometer.

It had over 400 Kms on it.

They were adamant that it was still a “NEW” vehicle and I was just as adamant that any vehicle with more than 25 Kms on the clock, was not a new vehicle.

They were only trying to sell us a demonstration vehicle as a NEW one.

Needless to say the deal never came off and wee bought a D1 in Sydney.

As to your suggestion the dealership needs to sell the vehicle to be able to make a dollar on any warranty work that may be done and I can relate to that.

BUT, the local dealership here, that was supposed to carry out warranty work on my 2007 RR, did not sell us this vehicle, but in 2002 they did sell us our first RR and when the D3 came out, they sold my wife one.

Up to this point, the dealership was A1 and then, after we upgraded ( read step backwards ) to the 2007 RR through a different dealership, my wife upgraded her D3 for a D4 through the local dealership.

So they had well and truly made their money on sales to us, but it made no difference, they just didn’t both trying to fix the 2007 RR.

A demonstrator is a vehicle that has been registered and has done some driving. A new car is one that has never been registered or sold at retail. The 400 k's could be delivery travel from another dealership. There have been court actions over the definition of "new". Notably the one taken by a group of Jeep buyers against Annand & Thompson for selling Jeeps made 2-3 years before as "new". A&T won. The court accepted the trade's definition of " never before sold at retail".

Originally Posted by Brian Hjelm

...There have been court actions over the definition of "new". Notably the one taken by a group of Jeep buyers against Annand & Thompson for selling Jeeps made 2-3 years before as "new". A&T won. The court accepted the trade's definition of " never before sold at retail".

Interestingly, until the 2013 update Mercedes were selling 11MY G-Wagens "new" which must have come out here in bulk and then sat around waiting for buyers. We had a loaner for a week early this year with only 200-odd km on it and the nooks and crannys were full of cobwebs and dead beetles. The ex demonstrator we bought in Feb already had wiper blades that had gone as hard as nails. The build plate was actually 2011 but it wasn't registered by MB until late 2012.

On the warranty and dealership issue - MB have introduced us to a whole new world of outstanding sucking-up we never experienced with Land Rover. And we didn't even buy from the local dealership either. It was Land Rover's **** poor warranty response and shocking "customer service" that finally drove us away. The dealership response wasn't all that bad (despite fantastic fueds we know others have had), it was LRA that were the real ******.

Hi Brian and I our case, as we were literally just minutes away from signing on the dotted line, we just left.

Drove up to Trivetts and had what we wanted, sorted by that afternoon.

As far as what is now happening with LRA. That is now with the QLD Dept of Fair Trading.

As I said, if you stonewall enough they go away, trouble is they go to another brand but the klutz's at LRA are too stupid to realise that.

Originally Posted by UncleHo

As I said, if you stonewall enough they go away, trouble is they go to another brand but the klutz's at LRA are too stupid to realise that.

I sent LRA and the dealer a photo of my purchase along with a letter outlining what I paid for my new vehicle and explained that they may wish to use this as quantifiable evidence that their customer care system is a failure.