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Thread: How to excell in business- rant..

  1. 10th July 2017, 01:37 PM #1
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    How to excell in business- rant..

    I sent an email requesting a bit of detail about some gears to a company in Sydney as it was no use buying a motor if the sprocket did not fit & was gobsmacked at the reply.
    Is this a generational thing? Or is basic courtesy getting scarce?
    This was my question.

    Parts compatibility
    Hi, I am modifying a scooter to lower its speed & want to order sprockets to suit 428 chain (32 & 20 tooth) plus a 64 mm freewheel & a 24v geared motor p/no MY1016Z. My question is, will the 20 tooth sprocket p/no MOSP10170 fit the motor?
    Thanks, David

    And the answer
    David,
    Absolutely no idea dude!
    Unless you have the skills yourself (which it sounds like you don’t!), then most of the time you would just take the parts to an engineer and get him to make them fit!

    Cheers!
    Shane

    Of course I had to reply...
    Shane,
    Great product knowledge mate & even better customer relations skills. Perhaps I am an engineer, ever thought of that ?.
    If you could advise if the sprockets are removable from the motor ( I would assume so as it is held by a nut ) then I can take it from there.
    Thanks
    David

    I guess at least I got a reply for my first email..
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  2. 10th July 2017, 01:44 PM #2
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  3. 10th July 2017, 02:40 PM #3
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  4. 10th July 2017, 04:28 PM #4
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    Quote Originally Posted by johntins View Post
    Speechless.

    X 2
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  5. 10th July 2017, 06:14 PM #5
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    I would ring and ask for a manager and hope it is not Shane
    Honestly i would call and make a formal complaint that is just ridiculous for public relations
    Either that or find another company that has some decent people skills
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  6. 10th July 2017, 06:57 PM #6
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    'Dude',
    I've taken my fair share of silly questions in my time, but I've never been that brutal. And that's even when a guy is 1 step away from causing an explosion that will have him cleaned up off the floor with a mop...

    I can feel the burn from here.
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  7. 10th July 2017, 07:01 PM #7
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    A good way to run a business is to NOT let people like that anywhere near a phone or computer
    That sort of thing is beyond Stupid.
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  8. 10th July 2017, 08:03 PM #8
    AK83
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    Going by the reply, I have a 99.9% nagging suspicion that this dude was displeased that you're query took him away from his 'Facebook time'.

    Had you posted the quiz via facebook(ie. not email!!) .. he'd have been more responsive.

    email is point to point, so no one else gets to see the results. He gets no 'cred' answering via email.
    Facebook tho is seen by all his e-friends, so he's obliged to respond. He gets lots of likes if he answers via Fb!


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  9. 10th July 2017, 08:07 PM #9
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    Did you interrupt his smoko?
    If you don't like trucks, stop buying stuff.
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  10. 10th July 2017, 08:29 PM #10
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    Was he a Yank, no one calls people here dude do they?

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