Thread: Duopoly and the customer can wait.

Originally Posted by Roverlord off road spares

I made a phone call today to see where my order of catheters are that I ordered from a Sydney supplier. I am nearly out of them and only have 2 days supply left. I was told " oh we didn't send as there was no stock". Great I said, when I rang to order them they told me there were 240 in stock, so I ordered 120 of them to hopefully last me up to a month, they took my $538 payment. After waiting a week, If I hadn't phoned today , I would have been waiting for something that wouldn't turn up!
There are only 2 suppliers of these special catheters, the one in Melbourne and one in Sydney, The Melbourne one I had purchased from before but they are dearer, and when I try to ring them they don't answer the phone and recorded message says there is a queue.
The Sydney mob said they were sorry and would send them out today. I told the lady if I don't get them in the next couple of days I can't empty my bladder and will have to go and seek help at the emergency dept at a hospital.
I rang the manufacturers Australian office and spoke to a contact I have there, he was concerned about how there resellers are behaving and is going to send me some samples to help me out whilst I wait for my delivery. He appreciated the feedback I gave him..Unfortunately there are no other distros I can go to, this duopoly , so the customer service is not priority it seems.
In the mean time I have to cross my legs and hopefully not explode.
Pretty Peeved I am.
Rant over

****ed off in fact

Is there an opportunity here Mario? Are they made in Aus or imported? Can you buy a container load from OS and sell to others with your already great customer service? Must be others in the same boat as you?

'Roverlord Catheters and Medical Supplies'? 👍

Originally Posted by Homestar

Is there an opportunity here Mario? Are they made in Aus or imported? Can you buy a container load from OS and sell to others with your already great customer service? Must be others in the same boat as you?

'Roverlord Catheters and Medical Supplies'? 👍

I can see some Bricks and Mortar getting upset over that one

Originally Posted by Homestar

Is there an opportunity here Mario? Are they made in Aus or imported? Can you buy a container load from OS and sell to others with your already great customer service? Must be others in the same boat as you?

'Roverlord Catheters and Medical Supplies'? 👍

Yes They are are Norwegian company, I'm enquiring on what the min quantity is needed to be a stockist , they are the upper price bracket ones,